I had to liaise with Gillman Funeral Service following the passing of my grandmother, who had arranged a Choice Funeral Plan with them some years prior.Initially, my point of contact was Estrella at the Balham branch (E A Godfrey & Gillman Funeral Service), and the experience began positively. However, issues arose when key information was not communicated promptly, leading to stress and wasted time. The biggest disappointment was no email or call from her after the funeral to see how the day went. My only correspondence from her after the funeral was in response to my email regarding a refund.On the day of the funeral:Fortunately, my confidence in Gillman's service was restored when I learned that Toyah would be overseeing the arrangements, which was reassuring, especially since Toyah and Kingsley had handled my grandmother's body professionally when she passed away. Toyah was amazing from start to finish. She made my family feel very comfortable, provided clear communication with us before the funeral, and went through the schedule and the plan for the day. Any questions I had, she could answer them, and she confirmed everything with me the day before, down to the colours of their tie, etc. So, on the day of the funeral, we felt relaxed. The whole day went according to plan and was pure perfection. Toyah led the team and coordinated with the church amazingly. The whole team from Gillman's on the day was so friendly.I'm uncertain about using Gillman Funeral Service in the future, but if Toyah were to be part of the process again, I would seriously consider their services.

A lovely group of people. They make you feel so welcome and at ease when your going through a terrible time. Toya was lovely, sympathetic and comforting, very friendly she made me feel so much better on the day and made sure I was ready for the worst time of my life. She was lovely to my daughter and comforted her tooI felt as though I had known them for a long time.