Medway Funeral Directors

Owning Company: Family Funeral Service
Providing you with a welcoming and relaxed environment to make these difficult emotional decisions in peace.
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Further information

We are an independently owned and friendly funeral directors with welcoming premises.
Nothing is too much trouble and there is no such thing as a 'strange question'.
Our staff are trained to a high standard and Jo who is at the branch will arrange the funeral and will also be your funeral director on the day.
Where can I find a full list of your prices and service options?
What is the size of any upfront deposit required?
We will require an on account payment of £2000.00
When must I pay the upfront deposit?
We will require this on account payment before we collect the deceased person if in hospital. This must be paid before the funeral date.
How long will I have to pay the final balance?
We require payment of the balance, 4 weeks after you receive your account. The account is usually sent a week after the funeral service.
What are my options for paying the deposit and final balance?
We accept all the major credit cards for payment of the on account monies, and you can also pay by cheque, cash or online.
Will any additional charges apply is I don’t pay the bill on time?
We don't make additional charges but we do ask for payment to be prompt at the four week period. Thank you. Any charges incurred if the account remains unpaid and has to go to a debt collection agency or court, will be passed onto the family
If I change my mind after engaging you as my funeral director, will you charge me (and if so, how much)?
If you change to another funeral provider, we will only charge the standard fee for removal of the deceased. This is £200 during working hours and £300 out of working hours. If we have not yet moved the deceased into our care, there will be no charge.
Our Address
303 Walderslade Road
Walderslade
Chatham
ME50NU

Reviews

5 stars out of 31 reviews
a month ago
In a time of grief, it is easy to feel overwhelmed, but Emma guided us through the arrangements with compassion and patience. I was always listened to, never rushed and any requirements we had were accommodated. Emma and the team are able to give a very personal, caring service while maintaining complete professionalism. This makes you feel that...
Louise Rieger via Google
5 months ago
Emma is a deeply caring, compassionate and intuitive funeral director. She provides amazing care for the families she supports and ensures that their loved ones are treated with dignity, respect and gentleness whilst they are in her care. She has wonderful attention to detail, both during funeral preparations and on the day itself. She will A...
Kathryn S via Google
5 months ago
I just wanted to thank you from the bottom of my heart for the kindness and care of a close family friends service. Emma was so very present and heartfelt in the way she carried herself in the service and the way she went above and beyond to help the family. I really can’t thank her enough for everything she did leading up to and including that ...
Nicole Deluna via Google
5 months ago
There aren’t enough words to describe the excellent service we had from Emma and her team. All I can say is I don’t know how I would have done it without them.From the minute I called Emma she was professional and so very helpful and made a very tough job so much easier. The send off for my mum was exactly what we wanted as Emma carefully liste...
Emma Smith via Google
4 months ago
Emma, Thank you for the support that you gave me at such a difficult time. You arranged a beautiful service for my dad and helped things run smoothly. Your flexibility made the arrangements much less stressful than they would have been without your professional but down to earth approach. The advice that you gave throughout was very helpful and ...
DARREN OSBORNE via Google