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Lost my grandmother a few weeks ago, met with Goddard among other funeral directors to decide who will plan the funeral. We decided to go with a different director before the following event unfolded. We received a phone call a few days ago informing us that ‘we have the body’. This was not an undertaker from our chosen funeral director, but rather one from Goddard. The company assumed we’d chosen them to plan the funeral and went and retrieved the body of a very close family member without permission or confirmation of their selection and without a death certificate. We are currently having issues with the whereabouts of her body as a result. This titanic blunder is not what you expect from a firm who appear to have such a good track record on this platform, and I would urge potential customers to take these positive reviews with a pinch of salt, and remember the experience this assumption put us through. Disgraceful.

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A&W Goddard, Fleet. Excellent company, excellent service & staff. We've just used them for the second time and they really are the best at what they do. Everything is professionally and sensitively handled and nothing is too much trouble. We appreciated the kind, supportive guidance at such a difficult time. Thank you for giving our family member (Nick C.) such a fitting send off.