Ballard & Shortall Funeral Directors

After losing my mum we initially chose Ballard & Shortall purely on location, and it wasn't long before we realised what a great choice we had made. Bobbie and the team led us through the whole process and were professional, kind and knowledgeable. As we were planning a small funeral Natalie suggested using the Ballard & Shortall on-site chapel. This was absolutely ideal and the team made everyone feel so welcome and relaxed. They also provided the details for our celebrant, Julia, who we cannot recommend more highly. From the first meeting we felt so supported and will be forever thankful for the teams help and guidance throughout this difficult time.

Ballard & Shortall make an extremely difficult time feel more manageable. They’re kind, clear and go above and beyond to make their families feel safe and looked after. All of the people there are lovely but Bobby especially is a genuine gem. I chose Ballard & Shortall in the aftermath of one of the worst moments I’ve ever experienced, and can honestly say I didn’t regret that choice once.

We cannot thank Bobby and the whole team enough for helping us get through the worst time of our lives. We lost our son at only 34 years old the pain was unbearable. Our first meeting was so difficult as it's not what we were expecting to do. We met Karen and what a lovely lady she was, she helped us get through the first part . We were still waiting for our son to be brought home , but we knew from that moment he was going to be looked after. We knew he was in good hands and was going to be looked after with the loving care we could not now give him. We had by now met Bobby , Natalie and Sam all such lovely people. They always had time especially when we visited him to talk about him his life and made sure we were ok. Our darling son was treated with such love kindness and dignity. They put us on to the celebrant who was wonderful. The team made it all so stress free, we were able to grieve and we didn't have to worry about a thing. On the dreaded day Bobby was there it was a comfort we felt like she and the team had become part of the family and it helped enormously. We could not have asked for more, we were supported throughout. We and the whole family will be forever grateful.

The cremation service for my late wife Maureen, was a wonderful dignified affair, carried out with gentle efficiency and genuine compassion. From our first contact to the day of the funeral, the care and professionalism shown by their team was exceptional. The kindness, respect, and support, we received from Karen, Natalie, Bobbie, Paul and Cleo was quite simply, above and beyond. I am sincerely grateful for their excellent service and would not hesitate to recommend them to anybody seeking a caring and professional funeral director.

Approaching Ballard & Shortall in East Grinstead was simple and my first appointment with Bobbi was relaxed and informal. The interactions that followed with Natalie were also relaxed, respectful and kind. All the arrangements were made efficiently with care and consideration and any mention of my late father was done with kindness. The flowers, arranged by Ballard & Shortall, were very good and there was plenty of choice. The celebrant was kind and gentle and took the time to meet me and get a deeper understanding of my late father. The ceremony itself passed without incident and was exactly the send-off he and I would have wanted. Thank you Ballard & Shortall for making a difficult time feel far less challenging.