What is the size of any upfront deposit required?
We ask for the disbursements (third party payments) to be paid in advance of the funeral taking place. In the case of a cremation at Thornton Crematorium this would usually be the cremation fee (£860), Doctor's Certificate for Cremation (£82) and the Minister/Celebrants Fee (usually £199). For burial we ask for the cemetery fees and the Minister/Celebrants Fees.
When must I pay the upfront deposit?
24 hours before the funeral takes place. We may waive the need to pay a deposit if the account is being paid by a bank, or solicitor or other means from the estate of the deceased person.
How long will I have to pay the final balance?
We ask for the final balance to be paid within 30 days of the invoice date. The invoice will be sent shortly after the funeral has taken place.
What are my options for paying the deposit and final balance?
Bank Transfer, Debit/Credit Card, Cheque or Cash.
Will any additional charges apply is I don’t pay the bill on time?
Not usually, we do however reserve the right to add any fees on if we transfer the account to a third party for collection. This doesn't happen if you stay in contact with us and the balance is reducing.
If I change my mind after engaging you as my funeral director, will you charge me (and if so, how much)?
We will only charge for any work we have carried out on your behalf, such as collection of the person who has died outside of our working hours (£150) or if you have asked us to order something special such as a coffin or ashes casket.