Heart of England Co-op Funerals

Owning Company: Heart of England Co-op Funerals
We are experienced and compassionate funeral directors, helping bereaved families from Kenilworth and the surrounding areas.
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Further information

We are proud of our history dating back to 1832, as a small independent regional co-operative our main aim has always been around helping people, nowhere is that more apparent than in our funeralcare locations.

Elizabeth, our funeral director, along with Diane and Janice are proud to serve the local community, helping families through a difficult time with their professionalism and dedication.
Where can I find a full list of your prices and service options?
What is the size of any upfront deposit required?
We respectfully request a 50% deposit is paid within 5 working days of the funeral being arranged. Depending on the type of funeral and the services you request this figure may vary from £1,500 to £2,000 based on the choices you make. This deposit mainly goes towards covering the third-party payments. Unattended funerals require full payment in advance.
When must I pay the upfront deposit?
Within 5 working days of the funeral being arranged. If the funeral will take place before the 5 days, then we request the deposit within 48 hours of arranging the funeral. If this is not possible, we ask that you inform our colleague who will be able to offer further advice on this matter.
How long will I have to pay the final balance?
We send out our invoice a couple of days after the funeral has taken place, you then have 28 days to pay the account in full. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.
What are my options for paying the deposit and final balance?
Our preferred payment option is a BACS transfer from your bank account to ours, but we also accept credit/debit cards, cheques, and cash (although we would discourage carrying large amounts of cash). If you are experiencing any financial difficulty, please talk to us so that we can offer help and advice.
Will any additional charges apply is I don’t pay the bill on time?
In our Terms and Conditions we reserve the right to charge interest on any late payment at 4% above the base lending rate of the Co-op Bank PLC, calculated on a daily basis. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.
If I change my mind after engaging you as my funeral director, will you charge me (and if so, how much)?
In the unlikely event that you no longer wanted us to act for you, you can cancel our contract. At this point and with immediate effect you would be responsible for the payment for any services and products we have provided. If a service has not been provided in full we would charge a percentage of the relevant fee/amount in line with the percentage that we had completed.
Our Address
46 Warwick Road
Kenilworth
CV8-1HH

Reviews

5 stars out of 16 reviews
6 months ago
I could not have hoped for more care kindness and practical help than I received from the Kenilworth branch of the Heart of England funeral care. They made a tragic experience bearable. They patiently helped arrange the service and the music to our requirements. The flowers were beautiful. Their help on the day ensured that the service was forma...
Elizabeth Saxon via Google
2 months ago
Elizabeth Treacy was very professional and warm. I couldn't have hoped for a better funeral director
Vanessa Vivian via Google
6 months ago
The Co op Funeral Directors were second to none, Diane and her team were both kind and considerate and with us every step of the way. They organised the celebrant Barbara Wallace to take the service and she took great care to make sure that she knew all about Mum, Rita Arber and her address was absolutely spot on.Elizabeth and her team on the da...
Mike Arber via Google
10 months ago
It was a sad time for me after the death of my Mother. Arranging her funeral became very emotional.Elizabeth and Diane helped me sort out all the arrangements for the funeral preparation and crematorium service to my full satisfaction.Their communication of proceedings was excellent at all times.I thank them both and their staff for providing a...
Barrie Lusted via Google
11 months ago
Having lost both my mother and mother in law within 48 hours, we found ourselves with two funerals to arrange. Elizabeth stepped in immediately and was professional, helpful and caring throughout. She helped my wife and I through what was a traumatic time for both families. Both services at the crematorium went without a hitch and the few fam...
Mark Robbins via Google