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You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and The Heartfelt Funeral Company will call you back.
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Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
The Heartfelt Funeral Company is an independent, family-run funeral director based in Woodford Green, London, serving the surrounding areas of Woodford Bridge, South Woodford, and the whole of London and Essex. With over 20 years of experience in the industry, their dedicated team is committed to guiding families every step of the way during what can be an incredibly difficult and sensitive time.
The company offers a comprehensive range of funeral services to suit different needs and budgets, including traditional burials, cremations, and direct cremation for those seeking a simpler, more affordable option. Their modern fleet of funeral vehicles includes Rolls Royce, Jaguar XJ, and Mercedes E Class, as well as horse-drawn carriages for those who wish a more traditional send-off. They cater for all faiths, beliefs, and religions, and pre-arranged funeral plans are also available.
Available 24 hours a day, 365 days a year, The Heartfelt Funeral Company prides itself on providing a caring, personal service at very competitive prices. Consistently rated excellent by the families they serve across London and Essex, the team — including Kieran, John, and Maria — are praised for their professionalism, compassion, and attention to detail, ensuring every farewell is as meaningful and beautiful as possible.
"They have been extraordinary — so kind and thoughtful, taking everything on board that I wanted and more by adding some very subtle touches without being asked, but which were perfect. Do not look anywhere else for funeral directors; these could not be surpassed in my opinion."
— Veronica Vidler
"As you talk about your loved one, they listen intensely and go out of their way to add special touches that you wouldn't have thought about, and it makes you feel as if they are arranging the funeral of their own family. They even managed to inject some tasteful humour. Heartfelt by name, heartfelt by nature."
— S Caprice
"They never made me feel an inconvenience or just another number. No detail was too much or not possible. From their offer of bespoke coffins, wearing arsenal pins as a sign of respect, and stopping traffic who attempted to cut up the funeral procession — no words will ever be able to express the gratitude I have for each and every member of staff."
— Stephanie Wright (about Kieran, Donna)
"You made my Nan look absolutely beautiful — calm, peaceful, and truly herself after three difficult years with dementia. Seeing her at peace brought me such comfort and I'll be forever grateful. And Chloe — your thoughtfulness, even on your day off bringing KitKats for everyone's tea and coffee, was such a lovely and heartfelt touch."
— Chad Albert Lilley (about Chloe, Maria, Kieran)
"To Chloe — you were an absolute dream. You were kind, warm and patient with us in what was the most difficult day of our lives. You guided us every step of the way. You are an asset to the team and I will remember you always for what you did for our family. You went above and beyond and treated Grandad like he was your own family."
— It'sYasYeah (about Chloe)
"Donna was truly a superstar — she guided us through everything with such kindness and reassurance, supporting us every step of the way. Kieron also came to our home the day before the funeral to carefully plan the logistics... He took the time to discuss where her coffin should be placed and the direction she should be positioned in accordance with our Hindu practices. On the day of the funeral, Kieron and the team instinctively removed their shoes when entering the house — such a small but deeply meaningful gesture that showed true understanding and care."
— Karan Chagger (about Donna, Kieron)
John
Funeral Director
John works alongside the Heartfelt team and has been noted by families for his kind and caring approach when helping ar…
Kieran
Funeral Director
"They never made me feel an inconvenience or just another number. No detail was too much or not possible. From their off…"
Maria
Team Member
Maria is part of The Heartfelt Funeral Company team, recognised by families for going the extra mile with attention to …
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Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Get in touch
Call 02085051276We'll call you back
The Heartfelt Funeral Company will be in touch shortly.
You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and The Heartfelt Funeral Company will call you back.
Free, no obligation. We'll pass your number to the director.
You've completed of 18 steps on the bereavement checklist.
Continue your checklist18 things to sort when someone dies — keep track so nothing gets missed.
See the full checklist
Find trusted, NAFD-accredited funeral directors in Chelmsford, Essex. All members follow a strict Code of Practice, with independent complaints protection and transparent pricing to support your family.
Find trusted, NAFD-accredited funeral directors in Colchester, Essex. All members follow a strict Code of Practice, giving your family the care and protection you deserve.
Find trusted, NAFD-accredited funeral directors in Burnham-on-Crouch, Essex. All listed firms are independently vetted, rated 4.7/5 on average, and backed by a formal Code of Practice.
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