We'll call you back
The Heartfelt Funeral Company will be in touch shortly.
You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and The Heartfelt Funeral Company will call you back.
Free, no obligation. We'll pass your number to the director.
Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We are a funeral director in dedicated to helping your family when in need. For more information please contact us.
"I'd like to say a special thanks and highly recommend Chloe and her team at Heartfelt - very professional, sensitive, and showed great patience with a sometimes difficult family."
— Thomas Moss (about Chloe)
"Graham, Dawn, and the entire team took care of my friend's wishes with dignity and respect throughout the whole process. The staff are genuinely compassionate and took care of every detail. Ciaran and his team fulfilled my friend's wishes exactly as he wanted."
— Ezra Schwalger-Jackson (about Graham)
"Graham was compassionate, professional, and attentive to every detail. He guided us through the entire process with kindness and understanding, ensuring that everything was arranged perfectly and that our loved one received the beautiful farewell she deserved."
— Jembalina Delle Donne (about Graham)
"I am deeply grateful to The Heartfelt Funeral Company because they did a beautiful farewell to my loving husband. From the welcome in the first meeting I understood that I was in the right place. Everyone who attended the service told me it was an unforgettable and solemn celebration."
— Cannon Fodder TV (about Graham)
"A special thank you goes to Keiran, our funeral director on the day, whose kindness, compassion, and calm reassurance were a great comfort to our family. His genuine care and support helped make a very emotional day much easier to navigate. Every member of the team went above and beyond, and we will always be grateful for the respect, compassion, and professionalism shown to our family."
— Jembalina Delle Donne (about Keiran)
"I woke up on Friday knowing it would be the saddest day of my life, but as soon as I saw Craig approaching our hotel ahead of the hearse I knew I'd done my brother proud. Craig and the team are incredibly gifted in what they do - a true calling. They took what I anticipated would be a difficult day and turned it into a day I will treasure forever."
— Anna B (about Craig)
vashti blair
a month ago
I would definitely recommend using the Heartfelt funeral company. Graham was sympathetic, professional and very thorough. Gave my family and I the supported we needed during this difficult time. Kieran and his team were also very kind, professional and reassuring during the funeral service. I am forever grateful. Using a family owned business felt more personal compared to talking with bigger companies. Our questions were answered promptly, no matter how big or small. When we were stuck on a decision we weren’t rushed and even given some suggestions. All round great care. Thank you so much to those that helped us at The Heartfelt Funeral Company.
Ezra Schwalger-Jackson
a month ago
Incredible, kind service. Graham, Dawn, and the entire team took care of my friend's wishes with dignity and respect throughout the whole process. The staff are genuinely compassionate and took care of every detail. They were efficient, reliable, and completely trustworthy. The burial was carried out beautifully, and Ciaran and his team fulfilled my friend's wishes exactly as he wanted. I couldn't recommend Heartfelt Funeral Company more highly. Thank you all so very much for your kindness, professionalism, and support.
Jembalina Delle Donne
2 months ago
We cannot thank Graham and the team enough for the exceptional care and support they provided during one of the most difficult times in our lives. From the very beginning, Graham was compassionate, professional, and attentive to every detail. He guided us through the entire process with kindness and understanding, ensuring that everything was arranged perfectly and that our loved one received the beautiful farewell she deserved. A special thank you also goes to Keiran, our funeral director on the day, whose kindness, compassion, and calm reassurance were a great comfort to our family. His genuine care and support helped make a very emotional day much easier to navigate. We would also like to thank the limousine driver, who was respectful, courteous, and professional throughout the day, ensuring our family was looked after with dignity and care. The service we received was outstanding from start to finish. Every member of the team went above and beyond, and we will always be grateful for the respect, compassion, and professionalism shown to our family. We would highly recommend their services to anyone looking for a funeral director who truly cares.
Barbara Reynolds
2 months ago
Graham, was exceptional, in his approach towards us. It was a pleasure, having his help with our late brother Lester Cadien, he put us in touch with the right people, whom conducted the service, everyone enjoy the service given. Thank you for everything.
Charlotte Dardenne
3 months ago
Very beautiful funeral and kind service people. Having a family owned funeral company to organise your loved ones can make any funeral personal
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Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Get in touch
Call 02037502532We'll call you back
The Heartfelt Funeral Company will be in touch shortly.
You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and The Heartfelt Funeral Company will call you back.
Free, no obligation. We'll pass your number to the director.
You've completed of 18 steps on the bereavement checklist.
Continue your checklist18 things to sort when someone dies — keep track so nothing gets missed.
See the full checklist
What to wear to a funeral in the UK: traditional expectations, modern dress codes, religious variations, what not to wear, and guidance for children.
From cremation to burial, discover what UK funerals really cost in 2026 — including a full breakdown of funeral director fees, disbursements, and regional price differences to help you plan with confidence.
The average cost of a funeral in the UK is £4,141. This guide breaks down every fee, explains regional differences, and shows you how to manage costs without compromising dignity.
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