Ugalde and Son Ltd

From start to finish, the care, compassion and support was incredibly welcome. This was the first death/cremation I have had to deal with and the Ugalde team were exceptional. Thank you.

I cannot thank the Ugalde family enough for the care, compassion, and support they gave to both me and my son during the most difficult times of our lives. When my father passed away, they took all of the pressure off my shoulders. They listened carefully to what he wanted and delivered his farewell exactly as he would have wished. I would not change a single detail. Nearly18 months later, when my mother passed away, the Ugalde family were there for us from the very first phone call. From bringing Mum into their care to guiding us through every step of the funeral arrangements, nothing was ever too much trouble. Every question was answered with patience, and every change was handled with kindness and understanding. All made easier by being able to just drive into their private car park, to ask those important questions to add detail in person face to face rather than on the phone. Bryan, in particular, was incredibly supportive to my son, who was struggling with his grief. The time and care he gave him meant more than words can express. My mum’s farewell was carried out with the utmost dignity, respect, and professionalism, just as my father’s had been. The kindness, compassion, and genuine care shown by the entire Ugalde family will stay with us forever. I am deeply grateful and would recommend them wholeheartedly to anyone needing support at such a difficult time.

Unfortunately, our family has had cause to use Ugalde & Son on a number of occasions over the years. We have always been treated with professional courtesy, sympathy and respect. Highly recommended, wouldn’t use anyone else.

Under such enormous grief, we found Bryan at Ugalde and Sons to be empathetic, professional, heartfelt, and understanding. A true master of his trade. My father, who passed away at 93, could not have been better looked after under any circumstances. His care felt personal, and the small touches, especially the pint of Guinness at his goodbye, which reflected my father’s nature, were handled with both humour and poetic justice. It was these little personal touches that Bryan brought to my father’s goodbye that made it so intimate. We cannot thank Bryan and the staff at Ugalde and Son enough and would highly recommend them for the care and understanding they gave me and my family. A big thank you to all the staff for the care and consideration shown at such a sad time. I can only express gratitude for such a wonderful send-off. Kindest Regards, John and the Richards family

Ugalde and Son could not have been more accommodating in supporting us in making funeral arrangements for my mother. At every stage they did all possible to taylor the details in a sensitive way. We would highly recommend Ugalde and Son and are truly greatful for the high levels of service provided.