Coles Funeral Directors — Funeral Director in CARDIFF | 4.9★ 73 Reviews | NAFD
Coles Funeral Directors

Coles Funeral Directors

4.9
(73 reviews)
2 – 4 Heathwood Road, Birchgrove, CARDIFF, GLAMORGAN, CF144XE
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Pricing

Attended Burial

£5,534

Attended Cremation

£1,395

Welcome back

Question of 3

Did the person who died own a property?

Including any property in their name, even if jointly owned.

Were there savings, investments, or other assets?

Bank accounts, shares, pensions, or valuables above a few thousand pounds.

Was there a will?

Even if you're not sure where it is, knowing one exists can change the process.

About

Coles Funeral Directors is an award-winning, independent, family-run funeral business serving Cardiff's diverse community from their Birchgrove branch at 2-4 Heathwood Road. As one of the most respected funeral directors in Cardiff, Coles was the first funeral business in Wales to be accredited by the independent body, The Good Funeral Guide, reflecting their long-standing commitment to governance, transparency, and ethical standards.

The Birchgrove team is part of a wider Coles family that prides itself on compassionate, meticulous care, available any time day or night. Their experienced staff — including funeral directors, family support professionals, funeral operatives, and chauffeurs — are all trained to the high standards set by the National Association of Funeral Directors. Whether arranging a traditional burial, cremation, direct cremation, natural funeral, or a bespoke celebration of life, Coles tailors every service to the individual wishes of each family.

At Coles, no detail is too small. From the initial arrangement meeting to aftercare and bereavement support, the team guides families through every step with empathy and professionalism, ensuring every loved one receives a send-off that is truly personal to them.

What families say

"They showed my mum so much compassion when she was in their care. They have been amazing before, during and since my mums funeral. They made everything easy and it was personal to us all as a family during such a difficult time."

— Sian Woodward

"We felt that as a family we were in full control of her Funeral. Once again our family and friends would like to thank you all for making her day stress free and allowing us to celebrate her life knowing she was in safe hands."

— Paul Valentine

"Jude guided us through every detail and was patient and so kind especially with my 98 year old Dad."

— Gillian Davis (about Jude)

"Through no fault of anyone, we needed to change our funeral directors and prepare our farewell quickly before we returned home to Australia. They managed our stress and cared for us from the first very frazzled phone call. All the staff were brilliant and we could not recommend them enough."

— Georgina Holloway

"We are especially thankful for the respect and care you showed Adrian while he was in your care, which brought our family great comfort. Coles Funeral Directors go above and beyond in every aspect—from the personal attention to the thoughtful gestures that made such a difference during a challenging time."

— Clare Viney

"It was particularly moving when Angela walked in front of my father's hearse for a short while after leaving his home and on the approach to the chapel. They took all the stress away from us and made the process a lot easier for us with their kindness and understanding."

— Karen (about Angela)

Alex Coles

Alex Coles

Family Support Team

A

Angela Thomas

Assistant Manager & Funeral Director

"Particular thanks to Carl Coles and Brad for their wonderful care on the day. Angela was wonderful on our first visit, …"

Angela Thomas

Angela Thomas

Funeral Manager

"It was particularly moving when Angela walked in front of my father's hearse for a short while after leaving his home a…"

Angela Thomas

Angela Thomas

Assistant Manager & Funeral Director

"Particular thanks to Carl Coles and Brad for their wonderful care on the day. Angela was wonderful on our first visit, …"

Carl Coles

Carl Coles

Funeral Director

Claire Robertson

Claire Robertson

Head of Operations

Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to …

Claire Robertson

Claire Robertson

Operations Manager

Claire is responsible for overseeing the daily operations of the business, from customer care and quality standards to …

C

Claire Robertson

Operations Manager

Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to …

Darren Button

Darren Button

Funeral Director

Darren is a Funeral Director forming part of the supervisory team at Coles Funeral Directors.

D

Darren Button

Funeral Director

Francesca Coles

Francesca Coles

Head of Communications

Francesca is responsible for all internal and external communications, ensuring that core values, customer focus, and t…

Francesca Coles

Francesca Coles

Director & Head of Communications

Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus…

F

Francesca Coles

Head of Communications

Francesca is responsible for all internal and external communications and ensuring that the core values, customer focus…

Gareth Coles

Gareth Coles

CEO

With many years of experience within the funeral industry, Gareth recognises that families need professional guidance w…

G

Gareth Coles

CEO

With many years of experience within the funeral industry, Gareth recognises that families need professional guidance w…

Gareth Coles

Gareth Coles

CEO

With many years of experience within the funeral industry Gareth recognises that families need professional guidance wi…

Jude Davies

Jude Davies

Family Support Team

"Jude guided us through every detail and was patient and so kind especially with my 98 year old Dad."

M

Marc Thomas

Team Leader

Marc Thomas

Marc Thomas

Operative Manager

Marc Thomas

Marc Thomas

Team Leader

Marc serves as Team Leader within the supervisory team at Coles Funeral Directors.

Neil McGuinness

Neil McGuinness

Trainee Funeral Director

Phil Burke

Phil Burke

Family Support Team

Sally Murphy

Sally Murphy

Trainee Funeral Director

Sam Bird

Sam Bird

Trainee Funeral Director

S

Sheree Gentles

Family Support Team

Services Available

Attended Burial
Attended Cremation
Funeral Arrangements

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