Heart of England Co-op Funerals

Owning Company: Heart of England Co-op Funerals
We are experienced and compassionate funeral directors, helping bereaved families from Nuneaton and the surrounding areas.
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Further information

We are proud of our history dating back to 1832, as a small independent regional co-op our main aim has always been around helping people, nowhere is that more apparent than in our funeralcare locations.

Kelly our funeral director, along with our colleagues are proud to serve the local community, helping families through a difficult time with their professionalism and dedication.
Where can I find a full list of your prices and service options?
What is the size of any upfront deposit required?
We respectfully request a 50% deposit is paid within 5 working days of the funeral being arranged. Depending on the type of funeral and the services you request this figure may vary from £1,500 to £2,000 based on the choices you make. This deposit mainly goes towards covering the third-party payments. Unattended funerals require full payment in advance.
When must I pay the upfront deposit?
Within 5 working days of the funeral being arranged. If the funeral will take place before the 5 days, then we request the deposit within 48 hours of arranging the funeral. If this is not possible, we ask that you inform our colleague who will be able to offer further advice on this matter.
How long will I have to pay the final balance?
We send out our invoice a couple of days after the funeral has taken place, you then have 28 days to pay the account in full. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.
What are my options for paying the deposit and final balance?
Our preferred payment option is a BACS transfer from your bank account to ours, but we also accept credit/debit cards, cheques, and cash (although we would discourage carrying large amounts of cash). If you are experiencing any financial difficulty, please talk to us so that we can offer help and advice.
Will any additional charges apply is I don’t pay the bill on time?
In our Terms and Conditions we reserve the right to charge interest on any late payment at 4% above the base lending rate of the Co-op Bank PLC, calculated on a daily basis. If you are experiencing any financial difficulty please talk to us so that we can offer help and advice. In certain circumstances we may be able to offer the option to pay by instalments.
If I change my mind after engaging you as my funeral director, will you charge me (and if so, how much)?
In the unlikely event that you no longer wanted us to act for you, you can cancel our contract. At this point and with immediate effect you would be responsible for the payment for any services and products we have provided. If a service has not been provided in full we would charge a percentage of the relevant fee/amount in line with the percentage that we had completed.
Our Address
Park House
Riversley Road
Nuneaton
CV11-5QS

Reviews

4.3 stars out of 6 reviews
9 months ago
During the sad time of losing Arlene the co-operative Funeralcare looked after us ensuring that we knew what was happening. Allowing us to visit and see her if we wanted. On the day of the funeral 14th August 2020 the cars arrived prompt and Tony ensured that we were aware of Covid measures in place for the cars and crematorium. Tony made sure ...
Diane Slater via Google
a year ago
My experience with you was absolutely fantastic . You looked after me when I had to arrange a funeral for my mum . As I did with my mum for my dad 16 months ago. You looked after mum with such dignity. You were very kind and understanding and very patient on the day of mums funeral. Waiting for my brother who is autistic and struggling to...
Susan Allen via Google
2 years ago
I lost my mum in December 2017 & couldn't fault the service given by all involved with her funeral. We have had to wait almost 14 months to get the headstone put back but this was due to settlement of the grave & problems with the ground around the grave site. After a surprise call on Tuesday from the lovely Trudy I was told the stone was being ...
Jill Gutteridge via Google
2 years ago
This is the best funeral directors by far and I’ve had contact with many. Their service is absolutely brilliant I can’t praise them enough. I needed help with a casket with very special requirements and they took on the challenge with no hesitation, the end result far outweighing my expectations. Special thanks to Andy who went the extra mile to...
Margaret Prosser via Google
3 years ago
Absolutely discusting over 1500 pound spent on a family friends cremation and we have to pick her up in a green card board box within the ashes in a paper bag how much more inhumane can you get would not rate one star
Mel Norton via Google