Holmes and Family Ltd

We visited five funeral homes in Ashford and the surrounding areas, as it was so important to us that our Dad received the very best send off. Choosing Holmes & Family was an easy decision, and I’m so glad we did! From our very first meeting, Tracey was kind, patient, and incredibly supportive. It’s impossible not to like her when you first meet her. Nothing ever felt rushed, and no request seemed too much…Tracey always found a way to make things happen. She was transparent about costs throughout, gave honest guidance, and her communication was always clear and prompt. The office feels calm and welcoming, and the chapel of rest is beautifully decorated. The hearse was spotless and looked brand new. And the bespoke flowers arranged through Tracey were absolutely beautiful! On the day itself, Tracey, Ben, the pallbearers and the hearse driver were outstanding. They went above and beyond our expectations, and Ben showed such genuine respect towards our Dad. We will never forget the care and compassion shown to our family during such a difficult time. I cannot thank Tracey and her team enough and would highly recommend them.

Tracey was absolutely amazing. She showed so much patience and kindness throughout the entire process. I viewed other funeral directors but finally decided on her and I’m glad I did. She didn’t try to sell me an expensive package, she took the time to get to know me and my family and listened to our needs. She was incredibly supportive and showed so much empathy. I highly recommend her and her team. Her colleague Oliver was with us on the day of the funeral, he was professional and showed the same level of kindness and compassion along with the rest of their team. They helped us to have a beautiful service and made sure everything ran smoothly, I will be forever grateful to them for everything they did during this difficult time for my family and I.

Having read the positive comments about Holmes & Family we can concur with all that has been said. Tracey at Staines could not have been more helpful and made us feel very much at ease and listened to exactly what we planned. Not only did she look after us well but also treated my late husband with compassion. The funeral itself went perfectly. We would definitely recommend their services to those in need.

We lost our baby boy suddenly and unexpectedly at 25 days old. We were in shock and utterly devastated. None of our close friends or family had used a funeral director in the area, so we visited a number of companies to try and see who would be best to use. Originally we were going to use another company in Ashford, but I am so glad that, based on gut instinct, I gave Tracey a call. Tracey is absolutely amazing. She talked us through the process of collecting and caring for our son . She was also very honest with us at every stage in terms of whether we should view his body, costs associated with his funeral, administrative issues etc. She really listened to what we were saying and was extremely patient. She quickly got a sense of who we were as parents and what we wanted for our son’s funeral. On the day itself, she attended the service alongside Lee. Lee was incredibly professional and did an amazing job of assisting us to give our son the best send off. We’re absolutely heart broken that we had to organise a funeral for our baby, but Holmes & Family made it as smooth and easy as possible. Tracey and Lee are a real credit to the organisation, and I would highly recommend their services for your loved ones.

I did my research in the staines area for a good funeral directors as I didn’t know the area well. Holmes and family came up a few times and I wasn’t disappointed. My call was answered out of hours which is a huge help when office hours are difficult with little ones around. I was then able to suggest a suitable time to take a call the following day during little ones nap time. Tracey rang me back at that exact time which was very refreshing and not many companies manage this ! Tracey helped to make things easy and explain things well. When i struggled with uploading photos she was able to complete for me. When you are under pressure and grieving these little things make so much difference! I was so pleased when Tracey told me they could bring my loved one to a crematorium near me even though it was a 45 minute drive away. On the day Oliver was professional and informative and everything went smoothly. Highly recommend Holmes and family. This is the second funeral i’ve arranged in 6 months and two very different experiences!