Holmes and Family Ltd

I cannot express how wonderful Holmes & Family have been when organising my father’s funeral. Tracey in particular was so kind and helpful - super responsive to all my many questions. The service itself went very smoothly and we’ve received many comments of how beautiful people thought it was. Thanks too to Oliver for his help and direction on the day. On behalf of my family, thank you so much. I wouldn’t hesitate in recommending you all.

Tracey and the team at Holmes & Family in Staines recently managed the service to cremate my father - they did a fabulous job - firstly in helping to decide what we wanted to pay tribute to Dad. They expeditiously organised all of the details of the ceremony including providing the excellent celebrant, Hayley Pickering. Great communication throughout and then on the day Oliver and the team were incredibly attentive to our needs and wishes, and helped us to ensure that the day was all about Dad. I would strongly recommend.

We visited five funeral homes in Ashford and the surrounding areas, as it was so important to us that our Dad received the very best send off. Choosing Holmes & Family was an easy decision, and I’m so glad we did! From our very first meeting, Tracey was kind, patient, and incredibly supportive. It’s impossible not to like her when you first meet her. Nothing ever felt rushed, and no request seemed too much…Tracey always found a way to make things happen. She was transparent about costs throughout, gave honest guidance, and her communication was always clear and prompt. The office feels calm and welcoming, and the chapel of rest is beautifully decorated. The hearse was spotless and looked brand new. And the bespoke flowers arranged through Tracey were absolutely beautiful! On the day itself, Tracey, Ben, the pallbearers and the hearse driver were outstanding. They went above and beyond our expectations, and Ben showed such genuine respect towards our Dad. We will never forget the care and compassion shown to our family during such a difficult time. I cannot thank Tracey and her team enough and would highly recommend them.

Tracey was absolutely amazing. She showed so much patience and kindness throughout the entire process. I viewed other funeral directors but finally decided on her and I’m glad I did. She didn’t try to sell me an expensive package, she took the time to get to know me and my family and listened to our needs. She was incredibly supportive and showed so much empathy. I highly recommend her and her team. Her colleague Oliver was with us on the day of the funeral, he was professional and showed the same level of kindness and compassion along with the rest of their team. They helped us to have a beautiful service and made sure everything ran smoothly, I will be forever grateful to them for everything they did during this difficult time for my family and I.

Having read the positive comments about Holmes & Family we can concur with all that has been said. Tracey at Staines could not have been more helpful and made us feel very much at ease and listened to exactly what we planned. Not only did she look after us well but also treated my late husband with compassion. The funeral itself went perfectly. We would definitely recommend their services to those in need.