Jill Glencross Independent Funeral Director

The loss of a loved one is one of life's most difficult experiences, and the thought of making funeral arrangements can feel overwhelming. Without the care, guidance and support of Jill Glencross Independent Funeral Director, the process would have been so much harder for our family. From the very first moment, every aspect of our beloved's final journey was handled with the utmost compassion, dignity and humanity. Jill oversaw every detail with exceptional professionalism, but every member of her team played their part in providing outstanding care and support. When our beloved was collected, the team left a small porcelain angel and love heart on their bed, each bearing comforting words. This simple but thoughtful gesture brought comfort at a time when we needed it most and perfectly reflected the compassion shown throughout. No detail was too small. Even the shade of the butterflies on the order of service was carefully matched to the colour of the dress our beloved was wearing in the photograph. The drivers meticulously planned the route to ensure we arrived at the crematorium precisely on time, allowing everything to proceed seamlessly and without additional worry for the family. Jill and her team also provided so many personal touches, including flower cards, memory boxes and a beautiful floral heart tribute. Every element was thoughtfully considered and beautifully presented. What stood out above all else was Jill herself. She was knowledgeable, highly professional and incredibly organised, but most importantly she was kind, caring and compassionate. Nothing was ever too much trouble, and she guided us through every step with patience and understanding. The care taken in preparing our beloved for viewing was exceptional. They looked beautiful, peaceful and dignified, giving us a precious final memory that we will always treasure. Thanks to Jill and her wonderful team, we have the comfort of knowing that our beloved received the very best send-off possible. Every single aspect of their service exceeded our expectations. We began this journey needing a funeral director, but we came away feeling that we had found a friend. We will be forever grateful for the kindness, professionalism and compassion shown to our family at such a difficult time, and we would recommend Jill Glencross Independent Funeral Director without hesitation. Thank you from the bottom of our hearts. ❤️

No one wants to find themselves needing a funeral director, but if you do, I cannot recommend Jill Glencross Funeral Directors highly enough. From the very beginning, Julie in the office was an absolute treasure. When I first enquired, she patiently talked me through various options and was so warm and welcoming when I came to visit my mum. A huge, heartfelt thank you goes to Teresa (Tee), who took such amazing care of my mum from the moment she was in her care. Arranging a funeral from 300 miles away could have been overwhelming, but Tee immediately understood what was important to us as a family and worked seamlessly with us to make it all happen. She went out of her way to send videos and pictures so I could clearly picture how everything would look and work of the day. She was always thoughtful, caring, and considerate, knowing exactly when we needed to laugh, cry, or just be. Every call was returned, every email was answered promptly, and I always knew exactly what was happening and when. On the day itself, everything went precisely as planned with no surprises—it was simply perfect. A truly beautiful gesture was the lovely floral heart sent to our family from Jill Glencross Funeral Directors. To top off their incredible care, they arranged for Mum’s ashes to be delivered to me, which saved me a long journey back. There are so many small things that were just done (like a beautiful card and little memento with the ashes) which demonstrated that the company goes way above and beyond. As a family, we will be forever grateful to Tee, Julie, and the entire team for turning our difficult time into something beautiful and special.

We decided to use Jill Glencross Funeral Directors for my mums funeral after being recommended to them by friends and family and it was the best decision we could have made. Claire helped guide us through the arrangements of what mum would have wanted and what myself and my stepdad wanted her funeral to be. She listened to us talking about mum and helped us to plan a service she would have been proud of. Leaving the funeral directors that day felt like a bit of the weight was lifted from us and we could rest easy knowing all of the plans and arrangements were being taken care of. The chapel of rest was peaceful and comforting and from the moment mum was in their care she looked so peaceful and just like herself again. Those visits to be with mum were precious and we were always warmly welcomed and told to come and take as much time as we needed. Kevin was always very friendly and helpful and amazing on the day at projecting mums pictures and video, really making the reflection period perfectly mum! Julie and Tee were also very kind and welcoming with words of comfort and cups of tea, doing what they could to make anything easier for us. Tee on the day of the service stepped in for Claire who was unwell and she guided us through the service with grace and compassion and you never would have known it was a last minute change. Thank you to the whole team from the bottom of our hearts for making mums service exactly what she would have wanted. Highly recommend Jill and the team to anyone going through such a difficult time

We chose Jill and her team  to look after my dad (Derek Marshall) and  his funeral arrangements. From our  first contact at 2am in the morning we knew he was in good hands. Jill was compassionate, kind and incredibly professional.  She made everything feel so much easier, guiding us through every step with care, patience and understanding. Nothing was ever too much trouble she was always available for questions and every detail was handled with the utmost dignity and respect. Her warmth, reassurance and care for us as a family  allowed us to focus on remembering my dad rather than worrying about the arrangements. We will always be grateful to Jill and her amazing team  for the exceptional care she showed our family and for helping us give my dad the  farewell he deserved. Wendy, Richard and Darren

Jill managed the funeral for my father in a traditional Hindu ritual. They got all the details from us and managed it very nicely.. can't thank you enough to all the staff members. You guys are amazing.