John Nodes Funeral Service

Thank you John Nodes for making my grandmother's funeral go so smoothly. From the initial planning with Bernadette to the actual day with Lee and the team, everyone showed so much compassion and care at what was an already very difficult time for our family. I would highly recommend John Nodes. Thank you again.

The staff that picked up my father we're very respectful and patient. Id give them alone 5 starts. However this was not the case when dealing with Bernadette at the funeral home. Things we've had before can't fit through doors, the range of coffin or caskets was limited to what we could have according to her, when I know I'VE had 2 in a plot before. If we have had it before then why not again. Instead of checking with the cemetery she told us what she wanted us to hear, she finally decided to call the cemetery and could not answer to questions to why we can't have what we had before. OH YEAH, ONE EXCUSE WAS THE CASKET CANT FIT THROUGH THE DOOR, WELL THE STYLE WE HAD TWICE IN 2010 AND 2017 DID FIT, THEN SHE HAD THE CHEEK TO QUESION IF THAT BRANCH WAS THE ONE I HAD BEEN TO previously. My questions obviously showed her short comings and she then stated that she'd like me to leave so she can carry on pushing her sales onto my family as I made her uncomfortable!!!!!!!. Is she not supposed to be able to answer them simple questions? PEOPLE......JUST BECAUSE YOU HAVE A PLAN DOES NOT MEAN YOU NEED TO STAY THERE, SO IF UP TO ME I'D TAKE MY BUSINESS ELSEWHERE. MY MUM BEING LOYAL TO THESE BUSINESSES WILL STAY THERE. BE Warned LOYALTY MEANS NOTHING AFTER THE THOUSANDS SPENT WITH THIS COMPANY OVER THE YEARS. My advice if you can't send your loved one off the way you want to, go elsewhere. At least have someone that knows the job properly. My mum has a plan, plot included, was told she can't have 2 baskets we have had this before! Impossible we were told!!!! they don't do that anymore. Well they did and she She does! The woman asked me if im sure that the kensal rise branch was the one we've used before, I know where I am, thanks. My gran had this type of casket..I was told I must be mistaken. The service was unreal. Bring back GARY i say! Never had these problems with john nodes before but when it come to anyone else passing away they WILL NOT BE USED AGAIN BY MY FAMILY.

Everyone we worked with—from the funeral arranger in the office to the funeral director on the day—was helpful, respectful, efficient, and warm. Everything ran smoothly, and the family were very pleased with the arrangements, which helped make a difficult day feel meaningful and special.

Bernadette at Kensil Rise was both sympathetic and professional throughout. I had to bury my mum followed by my dad...She helped me all the way as I was overwhelmed with it all. Amazing lady. Also Shaun was such a lovely kind person who went above and beyond his role. They were exceptional. Nonox

Bernadette what an amazing lady you are. Honest, sympathetic, understanding and genuinely caring. You are credit to the company you work for. Thank you for all of your help and patience with us. You made something which is really difficult to deal with perfect and easy for us at an unimaginably tragic time. Thank you from all of the Martins family x x