Rowland Brothers Funeral Directors

Our recent experience with Rowland brothers West Wickham was was excellent. They are kind and considerate and nothing was too much trouble. They listened to our needs and changes were made until we thought it was perfect. I would highly recommend them. Thankyou rowland brothers

When my mother died the care home told me that Rowland Bros was the designated funeral director & at such a distressing time I had no inclination to search any further. From the time I walked through their doors I felt Mum & I were in safe hands. They covered everything I needed to know about arranging a funeral, they accomodated my wishes even though I changed my mind a couple of times. Before the funeral I received a courtesy call to explain what would happen. On the day the service and their conduction of it was all I hoped for & more. We were treated kindly & with respect & I am so grateful. I would have no hesitation in recommending Rowland Bros.

We first approached Rowland Brothers in West Wickham just before my father died, as we wanted to be prepared. From the first contact with Tracy we knew we were in safe hands, they were so professional, well organised and kind. When the time came (in the middle of the night) two colleagues arrived promptly to collect my father and were respectful, efficient & compassionate. From start to finish, every member of the team we dealt with (including those behind the scenes we didn't meet) was extremely helpful & understanding of our needs. They helped us organise the funeral according to what we hoped for, and supported us throughout. They offered helpful suggestions without being pushy. It seemed nothing was too much trouble, and all our questions were answered with patience & understanding. I would like to make particular mention of the celebrant, Jill, who presided on the day and could not have been a better fit for us. Several funeral guests remarked on the warmth of the service and how my father was afforded the utmost care & respect at all stages of his final journey. Attention to detail and clear communication is superb, even down to a phone call the day before the funeral, to explain how everything was going to run. This was thoughtful and much appreciated as it removed a great deal of anxiety. In addition, as a mark of respect, on the day of the funeral they drove the hearse past my father's house. I was extremely touched by this gesture as I felt it was something special. We are so thankful to you all for everything you did for us at such a sad time for our family. I have no hesitation in wholeheartedly recommending Rowland Brothers.

From the moment we met Tracy at Rowland Brothers, we felt completely at ease. Saying goodbye to a much-loved and deeply cherished person is an emotional and difficult time, but Tracy's kindness, warmth and reassurance made such a difference throughout the entire process. Tracy guided us through every step with compassion, patience and professionalism. Nothing ever felt rushed, and she always took the time to answer our questions and explain everything clearly. Her calm and caring manner gave us complete confidence from the very beginning. We had no hesitation whatsoever in entrusting our loved one into the care of Rowland Brothers, knowing they would be treated with the utmost dignity, respect and compassion. Throughout the process, we felt supported, listened to and genuinely cared for. Tracy made what could have been an overwhelming experience feel manageable, and her attention to detail helped ensure everything was arranged exactly as we wished. The funeral itself was beautifully organised and a fitting tribute. We are deeply grateful to Tracy and the entire team at Rowland Brothers for their outstanding care and support during such a difficult time. I would not hesitate to recommend Rowland Brothers to anyone looking for a funeral director who combines professionalism with genuine compassion.

From the very first visit to Rowland Brothers West Wickham, Tracy, Adam, and Kate made the entire funeral process of my mother feel dignified, compassionate, and deeply personal. The Rowland Brothers West Wickham team handled every detail with utmost respect, professionalism, and sensitivity. Nothing was rushed or overlooked. Tracy was warm, reassuring, and always available to answer our questions. She guided us through arrangements with patience and genuine kindness. Adam was professional and respectful, leading the funeral on the day. Kate kept everything running seamlessly right through to the final day. On the day of the funeral, the team carried out everything flawlessly and we felt supported every step of the way. I cannot recommend Rowland Brothers West Wickham highly enough. Thank you Tracy, Adam, and Kate for your truly exceptional service with so much heart! Terry