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You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and Coles Funeral Directors will call you back.
Free, no obligation. We'll pass your number to the director.
Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Coles Funeral Directors is an award-winning, independent, family-run funeral business serving Cardiff's diverse community. Based at 792-794 Newport Road in Rumney, Cardiff, the branch is part of a network of four funeral homes across the city. Coles was the first funeral business in Wales to be accredited by the independent body, The Good Funeral Guide, and has long been committed to governance and transparency, earning recognition from leading funeral bodies for their dedication to ethical standards.
Led by CEO Gareth Coles, the team at Coles prides itself on providing compassionate, professional, and meticulous funeral services that truly reflect the individual wishes of each family. Their experienced staff — including funeral directors, family support specialists, funeral operatives, and chauffeurs — are trained to the high standards set by the National Association of Funeral Directors. Available any time, day or night, they guide families through every step of the process with empathy and care.
Coles offers a wide range of services including traditional burials and cremations, direct cremations, celebration of life services, humanist and civil funerals, natural and eco funerals, and simple funerals. Funeral plans and bespoke packages are available to suit all budgets, and they also provide bereavement support and probate assistance to families in their time of need.
"It made such a difference to have such high professional standards, courtesy and sympathy. A sad time but the decency and respect we received counted for a lot."
— Dennis O'Neill
"Sadly this is the fourth time we have had to use their services in the last ten years, but each time they have carried out the family's wishes to the letter and helped us through what is a stressful time. A special mention to Angela Thomas for her help, support and promptness in dealing with our requests."
— Alun Hughes (about Angela Thomas)
"I would like to say thank you to Steven Long for making my dad's funeral so lovely. I couldn't have asked for more – faultless. And those lovely seeds to plant in memory of a loved one made me smile when I received them. I thought it was such a lovely touch."
— Anonymous (about Steven Long)
"Coles staff, cars, attire, and integrity made an extremely hard and sad day a Beautiful memory for all that attended and my Beautiful Dad had the send off he deserved."
— Christine Carey
"Nothing was too much trouble, it was clear that they cared about getting each small detail right, and everything they planned went perfectly. It put our minds at ease knowing we could trust them, so we were able to focus on giving our loved one the send off they deserved."
— Eleanor M
"From the moment we stepped into your office and spoke with Rebecca I knew we had chosen the right place. I can only describe it like receiving the warmest hug. When you knocked the door to let mum know I was there I was a mess – this was something I always did when I visited mum. To Darren – you bowed at my mum and even as I write this I am crying. Such a thoughtful and respectful action, it did not go unnoticed. My mum would have loved that."
— Theresa Isaac (about Darren, Rebecca, Sam, Sheree, Tony)
Alex Coles
Family Support Team
Alex is part of the family support team at Coles, offering personal guidance and trusted support from initial contact t…
Angela Thomas
Assistant Manager & Funeral Director
"Sadly this is the fourth time we have had to use their services in the last ten years, but each time they have carried …"
Claire Robertson
Operations Manager
Claire is responsible for overseeing the daily operations of the business, from customer care and quality standards to …
Darren Button
Funeral Director
Darren is a Funeral Director in the supervisory team at Coles, dedicated to guiding families through the funeral arrang…
Francesca Coles
Head of Communications
Francesca is responsible for all internal and external communications, ensuring that Coles' core values, customer focus…
Gareth Coles
CEO
With many years of experience within the funeral industry, Gareth recognises that families need professional guidance w…
Jude Davies
Family Support Team
Jude is a member of the family support team, helping families navigate bereavement with empathy and tailored assistance…
Kim Rees
Family Support Team
Kim supports families throughout the funeral process as part of the Coles family support team, providing trusted and em…
Marc Thomas
Team Leader
Marc serves as Team Leader within the supervisory team at Coles, helping to coordinate and maintain the high standards …
Mari Hooper
Family Support Team
Mari provides compassionate guidance and support to families as a member of the Coles family support team.
Phil Burke
Family Support Team
Phil is part of the family support team at Coles, helping families navigate funeral arrangements and bereavement with c…
Rebecca Hughes
Family Support Team
Rebecca is a member of the family support team at Coles, offering empathetic guidance and bereavement support to famili…
Sheree Gentles
Family Support Team
Sheree provides compassionate support to families from initial contact through to aftercare as part of the Coles family…
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Ready to speak to someone? A free, no-obligation call can help you understand the next steps.
If anything has changed, a quick call with a specialist can confirm.
A quick call with a specialist can help you figure out what applies.
Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
Apply for Grant of Probate
Collect assets & close accounts
Pay debts & tax
Distribute the estate
A specialist handles all of this for you.
Trusted by thousands of families across the UK
You probably don't need to pay for the funeral yourself
The estate will likely go through probate, which means the funeral costs can be paid from the estate. You need a probate specialist to make this happen.
Sail Probate · Fixed fees, nothing upfront
Probate might not be needed
That means the funeral costs probably can't be covered this way. But every situation is different — a quick chat can confirm.
We need a bit more info
Don't worry — lots of people aren't sure at this stage. A quick chat can work out whether the funeral costs can be covered.
Want to talk it through?
Free, no obligation.
Want to check with a specialist?
Free, no obligation.
Want to find out for sure?
Free, no obligation.
Sail Probate · Trusted by thousands of families
A specialist will call you soon
Free, no-obligation advice from Sail Probate
What happens next
Request received
Just now
A specialist reviews your details
Within 1 hour
You'll receive a call
Within 24 hours
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Result saved
If you need help later, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
We'll give you a call
A Sail Probate specialist will talk you through everything and answer any questions.
Interested in: We handle everything (£6,000)
Interested in: Just the probate application (£1,000)
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
No problem
If you'd like to talk about probate or funeral costs, call Sail Probate free:
Lines open now Lines open Mon-Fri 9am-5pm · 0808 196 0258
Get in touch
Call 02920797516We'll call you back
Coles Funeral Directors will be in touch shortly.
You've just taken the first step — contacting a funeral director.
See the full checklistLeave your number and Coles Funeral Directors will call you back.
Free, no obligation. We'll pass your number to the director.
You've completed of 18 steps on the bereavement checklist.
Continue your checklist18 things to sort when someone dies — keep track so nothing gets missed.
See the full checklist
What to wear to a funeral in the UK: traditional expectations, modern dress codes, religious variations, what not to wear, and guidance for children.
The average cost of a funeral in the UK is £4,141. This guide breaks down every fee, explains regional differences, and shows you how to manage costs without compromising dignity.
Direct cremation is the UK's fastest-growing funeral option, typically costing £895–£1,500. This guide explains what it involves, how to arrange one, and who it suits best.
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