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East of England Co-op Funeral Service is part of the East of England Co-operative Society, a member-owned organisation with over 160 years of heritage serving communities across Essex, Suffolk, Norfolk, Hertfordshire, and Cambridgeshire. Founded on the principles of fairness, community support, and putting members first, the co-operative has grown to become one of the region's most trusted providers of essential services, including funeral care.
The Heartsease branch, located on Witard Road in Norwich, Norfolk, forms part of this extensive network of over 220 convenient locations. As a community-centred co-operative, the funeral service reflects the organisation's core values of compassion, integrity, and local commitment, offering families in the Norwich area professional and caring support during their most difficult times.
Backed by more than 400,000 members and a long tradition of serving local communities, East of England Co-op Funeral Service at Heartsease is dedicated to providing dignified and respectful funeral arrangements. The co-operative ethos ensures that the focus remains on the needs of families and the wider community rather than profit, making them a trusted choice for funeral services in Norwich and the surrounding area.
"Kindness, courtesy and valuable advice was given to me by Catherine Taylor and then by Mark Adams. The support continued after the funeral with the arrangements for ashes and my order for ashes to glass."
— Kim Atkins (about Catherine Taylor & Mark Adams)
"Tracy Powell was brilliant for us while we were making our arrangements for dad's funeral. We definitely had a lot of detail requirements that she was happy to help with and the whole experience was fantastic."
— Andy Curtis (about Tracy Powell)
"Tracy Powell at the Heartsease Branch was outstanding, she was kind, full of empathy, professional and nothing was too much trouble. We as a family are so very grateful for your caring guidance throughout the process of arranging our aunties funeral."
— Alison Moore (about Tracy Powell)
"They both made the most difficult time in my life just that little bit easier to get through. They listened to exactly how I wanted the service to be and could not do enough to ensure that all my wishes were dealt with."
— Kim Atkins (about Catherine Taylor & Mark Adams)
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Question of 3
Did the person who died own a property?
Including any property in their name, even if jointly owned.
Were there savings, investments, or other assets?
Bank accounts, shares, pensions, or valuables above a few thousand pounds.
Was there a will?
Even if you're not sure where it is, knowing one exists can change the process.
This can feel overwhelming, but you don't have to figure it out alone. A probate specialist can walk you through the next steps — no obligation, no pressure.
That's one less thing to worry about. If anything changes or you'd like a quick confirmation, a specialist can put your mind at rest.
Many families don't have all the information straight away — that's completely normal. A quick chat with a specialist can help you understand what applies to your situation.
What the probate process looks like
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Distribute the estate
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Serving families in NORWICH and the surrounding area
