Haine & Son Funeral Directors

Without a shadow of doubt the ladies at Haines, Polegate, Rhia, Jodie and Vanessa are so professional. That is just the tip because they all in their own way add so much more to a time of sadness and stress with their total empathy, compassion and always attention to the smallest detail. Nothing was too much trouble, they were with you through the whole sad process which in turn helped enormously and touches of humour were also hugely valued. From planning the Order of Service to reflect every facet of my husband's life, to the additional help with scanning photos and making the actual ceremony so very special. In turn there were so many affirmations of the service being truly beautiful and reflecting his life as he would have wished. Thank you Vanessa, Rhia and Jodie

I recently used Haine & Son Polegate funeral services for my mum’s funeral, and I can’t thank them enough for their care and professionalism during such a difficult time. From the very beginning, they were compassionate, respectful, and attentive to every detail. They made a challenging process much easier to navigate and ensured everything ran smoothly on the day. Their support and understanding meant a great deal to me and my family. I would also highly recommend Heather Godding whom they recommended for the celebrant service, to anyone in need of a thoughtful and truly personal funeral.

Haine & Son provided exceptional service, with a dedicated team demonstrating genuine care and compassion during a very difficult time. I could not have hoped for better support and arrangements for my late husband and our family – their professionalism, patience, respectfulness, and dignity were commendable. They allowed us to personalise the service to honour my husband's life, which was very important to us. All our requests were accommodated without issue, and we felt fully supported and heard throughout the process. Everyone who attended the funeral expressed that the service was excellent, with many describing it as the best they have attended. I highly recommend Haine & Son to anyone seeking professional advice, support, and arrangements for funeral services. Thank you sincerely to the entire team.

We cannot thank Haine & Son, Polegate enough for the wonderful service we received when our mother died in Eastbourne, just after Christmas. As her wishes had always been to be buried in London with the funeral service taking place there also our initial concern was of course to get confirmation that this would not be a problem. The staff were wonderful from the outset and throughout. They were always considerate of our needs; guided us through the process and were always patient with us whenever we wanted to change anything. They took care of Mum so well, made sure she was dressed in her own clothes, and had he beloved red shoes with her. We were given sufficient time to say goodbye in a peaceful tranquil space. Rhea travelled up to London with the hearse and ensured that everything went smoothly on the day. Nothing seemed to phase them. We had a wonderful service in London that ran well over the allotted time, but the team remained calm and professional up to the end. Thank you Rhia, Venessa and Paula.

The service we received from the moment my mum went into the care of Haines was outstanding. They completely took over and guided us with our decisions every step of the way, and were always on the end of the phone if we needed anything. All the stress was taken away by their loving care. My mum received the best care possible and we were so thankful for the how they looked after her in preparation for our visit. She looked so peaceful and like she was having the best sleep. The room we were in was so calm and peaceful and everything was explained about how the room was set out before we went in. There was no rush or pressure to the visit, and we could sit comfortably before going in to see my mum, or not go in if we so chose. The actual day of the funeral was perfect. The care and respect shown to my mum was unbelievable, and again we were guided along the way, never rushed and allowed to take things at our own pace. We thank you so much for everything, particularly Jodie, who actually worked her day off to co-ordinate the funeral. She was there whenever we needed her, but completely unobtrusive in our grief. Thanks also to Paula, Vanessa and Rhia, as you too, were involved in other aspects of making the experience as good as it could be. Not forgetting the guys who collected my mum initially, and the drivers on the funeral day, who drove us along the seafront, my mums favourite ride out. You have all been amazing and we, as a family, thank you from the bottom of our hearts 💕 Family of Kitty 18.12.1930 - 25.12.2025 afe 95 years