Bereavement support & funeral directors

“They arranged everything from the time of her passing to the final goodbyes — they are a truly 5+ star service. During a very stressful time my daughter was made to feel very comfortable throughout the stressful experience.” — Brian F.

“Mandy and Jerry excelled in the quality of support and advice offered in the days leading up to the funeral. Their friendly welcome and regular contact to check that everything was on track were very reassuring during such a difficult time; nothing was ever too much trouble.” — Ron S.

“Joe and Mandy helped us through this extremely difficult time. They were really compassionate, supportive and there when we needed them. They always took the time to answer any questions we had and took really good care of my dad, which made everything so much easier.” — The C.

“In what has been the worst period of my life they have been so supportive and helpful.” — Ian B.

“The care and support you gave us was faultless. You were kind, caring and wonderfully understanding which made an enormous difference to us.” — Stephen N.

“Your support, kindness, and attention to detail brought a sense of comfort during such a difficult time for our family. We are deeply grateful for everything you did.” — Carol C.

“A painless process when you are going through so much pain. We were supported throughout by Joe and the team with regular phone calls and seamless communication which allowed us to focus on making the funeral something I think my Mam would have wanted.” — Susie C.

“Mark dealt with some specific issues with great sensitivity and they went above and beyond to help us, opening up the office especially for me to collect the orders of service.” — Martyn A.

“They helped make the worst time in my life just that little bit more bearable.” — keith p.

“Wonderful people, Philip was very helpful — we've used them for four family members since 2000.” — K M.

“Philip is very attentive and caring and organises everything for you. If you want a very good, caring professional funeral service you will not get better than Newcastle Family Funeral Directors.” — Les A.

“I wanted to change our plan and after a talk with one of the advisers we had a service with just me and my son where we went to the crematorium and could sit with our song playing and say our own goodbyes. I am so pleased we did this as it was so personal to us.” — Janice S.

“We felt reassured, comfortable and confident that the best care and respect would be given to my dad. The funeral itself was perfect and all our wishes were taken care of. Nothing was too much trouble.” — Colleen H.

“The kindness, care and respect from each and every member of staff was outstanding. This was a very difficult time made easier by their professionalism and understanding. Special thanks to Anne, Chris and Colin.” — Batbarà D.

“The team went above and beyond under difficult circumstances. Special mention to Stef, soaked to the skin but still professional with a smile.” — Lynn B.

“What a breath of fresh air to find a funeral director who is honest, caring, compassionate and lovely. Alex made the whole process so easy. He listened to everything we said with such grace. I would recommend him 120%.” — Rosie W.

“He used his experience to guide us through the entire process and made sure that all decisions were fully geared towards what we wanted rather than towards choosing the more expensive options or additional extras.” — Paul S.

“The whole team have been very responsive and respectful and no pressure at all to choose more expensive options.” — nicola b.

“They carried out Jean's wishes perfectly and no detail was too small. Special mention of thanks to Nikki x2 - caring yet professional throughout.” — mark j.

“They took away most of the stress of the arrangements and made a very difficult day a little bit easier. Cannot thank William and his staff enough for helping to give my dad a send off he would have been proud of.” — Lyndsey A.

“Alex was an enormous help to us during such a hard time and he's an asset to the company. Nothing was too much trouble for them and everything went smoothly on the day. We can't thank them enough.” — tony m.

“The staff were highly professional, yet also very kind and friendly, which made a huge difference for our family. Everything was arranged beautifully and carried out to a very high standard.” — Daniel

“Nothing was too much trouble. Always there at the end of the phone when needed. Ann is a credit to the company.” — John C.