Bereavement support & funeral directors

“At a time of bereavement and confusion, Gilderson's sympathetic manner and clear helpful communication eased myself and my brothers through the loss and cremation of our dear mother. A special mention must go to Mary at Ley Street Ilford. Thank you for your patience Mary.” — Tim C.

“Amy the Director looked after us so well explaining every step of the way what was going to happen. She was professional, elegant, dignified and kind.” — Colin S.

“Thanks to Nickie for arranging a cremation and being communicative when we had to deal with an admin issue.” — adrian c.

“Oh my gosh the service from the first contact to the last had been exceptional. Every member of staff we dealt with gave us such care and attention. I gave my Uncle the best send off a niece could give with full assistance from their service.” — Tracey W.

“They have been extraordinary — so kind and thoughtful, taking everything on board that I wanted and more by adding some very subtle touches without being asked, but which were perfect. Do not look anywhere else for funeral directors; these could not be surpassed in my opinion.” — Veronica V.

“As you talk about your loved one, they listen intensely and go out of their way to add special touches that you wouldn't have thought about, and it makes you feel as if they are arranging the funeral of their own family. They even managed to inject some tasteful humour. Heartfelt by name, heartfelt by nature.” — S C.

“W English and Sons were fantastic with the funeral for my father in 2017 and my mother in 2025. They are professional and kind. Recommended.” — LucieJ M.

“Throughout the entire process, their team was not only professional but also incredibly kind and friendly. They took the time to explain everything to me in detail. Thank you for your dedication and excellent service during such a sensitive time.” — Pellumb M.

“The most wonderful people who help you when you really need it. Thank you for being so kind and patient.” — Charlotte J.

“Everything could not have been better. A special mention to June who led us through the process and booked what we required. It made the whole situation less stressful than it already was.” — Rex W.

“They were so reassuring as they took grandma into their care in the middle of the night, and in the days that followed so compassionate and accommodating as we navigated all the admin around grandma's death. They helped us give her the most beautiful, personal send off and we are so grateful.” — Irena K.

“Donna was truly a superstar — she guided us through everything with such kindness and reassurance, supporting us every step of the way at a time when this was all completely new to us. At a time filled with grief, pain, and something we had all been dreading, The Heartfelt Funeral Company truly lived up to their name.” — Karan C.

“Very caring and professional — not only did the whole team look after my mum but they also guided myself and sisters through the whole process of arranging our mums funeral. The professionalism and caring attitude of the funeral directors was very much appreciated by everyone.” — Marcia A.

“They were compassionate and supportive throughout the process of arranging the funeral and on the day itself. The whole family really appreciated their professionalism and warmth. Thank you Co-op for making a difficult event easier to bear.” — Amanda Q.

“Helen was lovely, efficient and chose the right celebrant for us. There was no pressure to do anything.” — Peta H.

“During a very difficult and emotional part of my life, C Selby & Son were extremely helpful and very professional. They thought about everything and the service was excellent.” — Samantha H.

“Very professional, respectful and caring throughout the entire process, from planning to the actual funeral. A very comforting memory of a sad time.” — Brian A.

“The team provided our family with excellent attention to detail, with a real warmth. The service went smoothly and without a hitch. Vicky and David were of particular mention.” — Di A.