Bereavement support & funeral directors

“We were very pleased with the whole process from start to finish with Francis Chappell.” — Elizabeth B.

“Jenny and Michelle were amazing. They listened and guided me through the process at a very difficult time with genuine care, support, and sensitivity. Nothing was ever too much trouble and they were always there at the end of the phone if I needed them and followed up with me afterwards to see how I was and how things were going.” — Jane R.

“We received wonderful compassionate and expert care. Everything was thought of, everything was arranged to perfection.” — Heather W.

“Sarah made what is a very sad process much easier than we expected. She is definitely in the right job and remained compassionate throughout.” — Sally M.

“We were treated with courtesy, consideration and kindness from our first meeting. No question was left unanswered. On the day, we were treated with compassion and everything ran like clockwork.” — Sandra C.

“The level of care, commitment, sensitivity and kindness that they showed us, as a family, was outstanding. They were incredibly professional but they were also incredibly warm and friendly.” — Ben M.

“Our family has used Doves for generations, and we've never been disappointed in the service we've received. Rachel has been fantastic in leading the family through the whole process and ensuring that our Dad's funeral went exactly as we wanted. They are a credit to their profession.” — Andy L.

“They treated my mother with the utmost respect. We never felt rushed and they always had time to answer questions and put our minds at rest.” — Heather W.

“Everyone was genuinely caring and empathetic and dealt with every part of the process with sincere sensitivity and professionalism...not one fault can be found from initial meeting to the post funeral care.” — Kaye O.

“All the staff were excellent and the service went very smoothly and all our wishes were met. Our family would like to thank everyone involved especially Jim who went above and beyond for us.” — Garry S.

“Charlotte is amazing — she was of great support to me, such warmth. They pay attention to every single detail and deliver with 100% professionalism. They gave my husband the best send off ever and did him proud.” — Natasha F.

“Your work is more than a service — it is a gift of compassion that will remain with us always. Your attention to detail, patience, and kindness ensured that every aspect of the arrangements was handled with dignity and respect. The way you honored our loved one's memory brought peace to our hearts and gave us strength when we needed it most.” — Kel1985

“All the staff went out of their way to accommodate all the family's wishes. The lead director on the funeral day was most professional, courteous and respectful.” — Keith P.

“Staff were caring and dedicated their time to make sure everything was perfect on the day during this difficult time.” — Margaret S.

“Matthew calling me to let me know of their progress, arriving bang on time with the horse and cart immaculately clean. Thank you for making my mum's send off so special.” — Steven C.

“Your professionalism and understanding is outstanding and we couldn't have done it without your guidance. Jason would have been proud and happy with the farewell he was given.” — Karen A.

“They were easy to communicate with, professional, personable and sensitive, dealing with everything in a way that relieved us of stress and supported us through this sad time.” — Lilla B.

“At a time when things are so difficult to comprehend, Bonni took the time to go through everything so carefully and responded very quickly to any queries. Stephen was so kind and respectful on the day of the funeral too.” — Ali L.

“Professional and caring service from start to finish, I would highly recommend from our personal experience.” — David V.

“Great care and support given at a difficult time. Very courteous and respectful throughout. We are very happy with the great service we received.” — Brian S.

“Very professional yet friendly approach by all members of the Co-op team, available to help and advise throughout the process. Even getting a choice of flowers that fitted the person and the occasion.” — Ian H.

“A huge thank you to Paulina she was so lovely and professional and made everything so easy. Made my nan look lovely and was so helpful when needed.” — Chloe P.