Bereavement support & funeral directors

“Rose was very professional in dealing with what is obviously a very distressing time for families but showed how you can do this in a caring and empathetic way.” — Jill A.

“Jayne and Aleah provided a first class service both in arranging and conducting my aunt's funeral. They were efficient, professional and compassionate throughout, and communication was excellent.” — Marcus P.

“Sara in the Warwick office was brilliant, a lovely, empathetic and thorough lady. Both Rathbones staff and the celebrant guided us on the day ensuring we knew what was happening and checked we were happy before the service started. Professional and empathetic, nothing was too much trouble.” — Anna N.

“Sara was diligent, very supportive and calming which helped greatly in the planning stage. Even the celebrant they arranged was wonderful — he put so much of his own time and effort into research and the words he used on the day.” — Stephanie M.

“From the very first contact after the death of my mother to collecting her ashes, they showed the utmost care and consideration — no detail too trivial, nothing a problem — making me feel very welcome, comfortable and at home.” — Alan G.

“Nicola was absolutely amazing. She was kind, caring and considerate — extremely professional whilst also being extremely sympathetic and knowledgeable. We would definitely recommend this company.” — Tina H.

“Everything went perfectly and we were overwhelmed with the beautiful horses and carriage. I would highly recommend Heart of England in Kenilworth.” — Trevor B.

“This is the third occasion we have used Heart of England Co-op to assist with the funerals of our loved ones. On each occasion, Georgette and her team have been highly professional, compassionate, and with great communication, which has greatly helped us through these difficult times.” — Andy T.

“Carol Brankin created and delivered such a personalised service that whilst acknowledging our overwhelming sadness on the day, also inspired us to treat it equally as a celebration of my late wife's life.” — Ian S.

“If it is possible to have a 'nice funeral for a loved one', then I think we had that. Elizabeth was conscientious and considerate and gave us good advice without being bossy. The drivers stopped up the road at dad's mum and dad's old house on the way for a moment's pause.” — Jon W.

“From the very first, tearful, visit, we were made to feel supported and welcome. We were led, with total sympathy, through the process that was necessary to give my Father-in-Law the day that he deserved.” — Richard B.

“They truly care about you and your loved one and I highly recommend them. Amanda and the team provide support and guidance in an incredibly professional way whilst also offering compassion, care and a friendly service that helps you to navigate a very difficult time, that bit easier.” — Emily L.

“Martin and his colleagues were amazing — quietly guiding me and ensuring everything was perfect. I wanted mum to have a joyful celebration of a long life, nothing too sad, and everyone at Rathbones played their part.” — Bobbie G.

“Tracy was always calm and encouraging. She never pressured me — always listened. She was wonderfully reassuring through a confusing process. I so wanted the funeral to adequately reflect my mother and yet it also needed to meet the timescale of various relatives who lived abroad. It was difficult to achieve but Tracy made me feel confident we could get there, and we did.” — Nicola B.

“I was incredibly impressed with the way she supported us and took us through the whole process in an incredibly sensitive way.” — John L.

“The Manager, Paul, was so helpful in every way that the process was made much easier than we had imagined. He guided us re the coffin, order of service etc. and even recommended a superb humanist lady to conduct the funeral. Thanks to Paul we were very pleased at how smoothly everything went, and a sad occasion was made so much better.” — David B.

“All the staff were supportive, caring, understanding and thoughtful especially Meygan and Louise, whom throughout the whole funeral service and the aftercare were also exceptionally caring.” — Lynda H.

“Meygan helped me through from start to finish and nothing was too much for her.” — Steve T.

“Thank you to Debbie for organising everything and to my celebrant Amanda Lightowler for preparing and delivering the service so beautifully. The whole process was handled seamlessly with compassion.” — Joanna H.

“We recently lost our Mum & John Taylor couldn't have done more to make it as easy on us as possible. The respect & details are above and beyond. Kept in touch every step of the way & ensured Mum had the send off she deserved.” — Michele W.