Bereavement support & funeral directors

“Quick and thoughtful administration and arrangements. Everything happened as it was detailed to.” — M B.

“Rose was very professional in dealing with what is obviously a very distressing time for families but showed how you can do this in a caring and empathetic way.” — Jill A.

“Sara in the Warwick office was brilliant, a lovely, empathetic and thorough lady. Both Rathbones staff and the celebrant guided us on the day ensuring we knew what was happening and checked we were happy before the service started. Professional and empathetic, nothing was too much trouble.” — Anna N.

“Sara was diligent, very supportive and calming which helped greatly in the planning stage. Even the celebrant they arranged was wonderful — he put so much of his own time and effort into research and the words he used on the day.” — Stephanie M.

“Excellent support, particularly as I had to arrange from a different geographical location. The staff group were all very supportive, kind and considerate throughout the process.” — Philip S.

“Nicola was absolutely amazing. She was kind, caring and considerate. She was extremely professional whilst also being extremely sympathetic and knowledgeable. The whole process was explained to us and organised in line with what we wanted.” — Tina H.

“Everything went perfectly and we were overwhelmed with the beautiful horses and carriage. I would highly recommend Heart of England in Kenilworth.” — Trevor B.

“This is the third occasion we have used Heart of England Co-op to assist with the funerals of our loved ones. On each occasion, Georgette and her team have been highly professional, compassionate, and with great communication, which has greatly helped us through these difficult times.” — Andy T.

“Carol Brankin created and delivered such a personalised service that whilst acknowledging our overwhelming sadness on the day, also inspired us to treat it equally as a celebration of my late wife's life.” — Ian S.

“If it is possible to have a 'nice funeral for a loved one', then I think we had that. Elizabeth was conscientious and considerate and gave us good advice without being bossy. The drivers stopped up the road at dad's mum and dad's old house on the way for a moment's pause.” — Jon W.

“From the very first, tearful, visit, we were made to feel supported and welcome. We were led, with total sympathy, through the process that was necessary to give my Father-in-Law the day that he deserved.” — Richard B.

“They truly care about you and your loved one and I highly recommend them. Amanda and the team provide support and guidance in an incredibly professional way whilst also offering compassion, care and a friendly service that helps you to navigate a very difficult time, that bit easier.” — Emily L.

“WG Rathbone Funeral Directors went out of their way to help us in our time of need. We were met with compassion and understanding throughout. We couldn't have asked for a better tribute to our father and grandfather.” — Ray M.

“Tracy was so helpful and efficient with the admin, Louise was wonderful on my visit to the Chapel of Rest, and on the day of the funeral Martin and his colleagues were amazing — quietly guiding me and ensuring everything was perfect. I wanted mum to have a joyful celebration of a long life, and everyone at Rathbones played their part.” — Bobbie G.

“I was incredibly impressed with the way she supported us and took us through the whole process in an incredibly sensitive way.” — John L.

“The Manager, Paul, was so helpful in every way that the process was made much easier than we had imagined. He guided us re the coffin, order of service etc. and even recommended a superb humanist lady to conduct the funeral. Thanks to Paul we were very pleased at how smoothly everything went, and a sad occasion was made so much better.” — David B.

“All the staff were supportive, caring, understanding and thoughtful especially Meygan and Louise, whom throughout the whole funeral service and the aftercare were also exceptionally caring.” — Lynda H.

“Meygan helped me through from start to finish and nothing was too much for her.” — Steve T.

“We recently lost our Mum & John Taylor couldn't have done more to make it as easy on us as possible. The respect & details are above and beyond. Kept in touch every step of the way & ensured Mum had the send off she deserved.” — Michele W.

“John Taylor's made a very sad situation easier to deal with. They were very compassionate & accommodating from our first phone call. They really helped us give dad the amazing send off that he fully deserved.” — Clare A.