Bereavement support & funeral directors

“Have been involved with Andrew sorting out 3 funerals in the last 9 months — can't fault his approach and attention to detail ensuring that all goes to plan in what can be a stressful period.” — John G.

“Andrew and Mandy at the Coop in Oxton made the experience of my Father's funeral a special one. Excellent service from start to finish. Professional and kind.” — Ann L.

“The team looked after my Dad and us as a family when we lost him on Xmas Day. We found the experience to be painless in terms of the funeral process which we are grateful for as it was a difficult time.” — Helen D.

“All the staff we dealt with through the entire process were courteous, helpful and had our feelings at the heart of everything they did. No decisions had to be rushed into and Kerry was there every step of the way.” — Keith J.

“Phil Brady is a credit to your company — a gentleman, professional, courteous. Phil and his team were absolutely brilliant at all times. You took great care of our Mum and the family.” — Robert C.

“They were sensitive to the requirements we had to comply with for the Hindu traditions and funeral rites. The casket flowers and the order of service were beautiful. A very big thank you to Tom and all the team.” — Arpana

“On the day, Tom and his colleagues gave us a first class service. They were professional, helpful, respectful, unobtrusive and dignified. We could not have asked any more of the Charles Stephens team.” — G M.

“From start to finish Charles Stephens were nothing but kind, courteous and professional, making a very difficult time run as smoothly as possible.” — Debra M.

“The personal touches meant a lot and many people commented on how beautiful the service was. We are grateful for the support and exceptional service we received during such a difficult time.” — Lisa C.

“From start to end they were so kind, caring and compassionate. Glen and the team at their Birkenhead branch were exceptional, a five star service. Ethel had the perfect send off.” — Paul M.

“Nothing was too much trouble during what was the most difficult time for our family.” — Jonathan C.

“They went out of their way to find out about where his parents' ashes were scattered so his could be placed with them. They were professional and considerate throughout the whole process.” — Judith S.

“If you need a friend then you are not alone and it does get easier. Wishing everyone at Charles Stephens all the very best, especially our dear friend Kate who always has a wave and smile.” — Helen

“Katy in the Greasby office was so lovely with her kind and caring nature. Certainly recommend.” — Vickie L.

“Really pleased with care and attention we received at this difficult time.” — Sam N.

“My family is happy to endorse the Co-op funeral service which our family have used for almost 40 years now.” — diamondmonkey70

“The exceptional care and support they provided during the arrangements for my Dad was above and beyond. I truly appreciate the dignity and respect shown throughout.” — Chris C.

“Whilst dealing with my grandfather's passing, our family was put at ease by the kindness and compassion shown by everyone at Kirks. Incredibly friendly staff and always there to deal with any question or query from our family during such a difficult time.” — Scot M.

“A very kind and caring team who helped us with unfamiliar decisions on the very sensitive subject of my mother's funeral arrangements.” — Graham T.

“They guided myself in every step of the way, being very kind, considerate and very happy to assist in mine and my Father's wishes.” — Louise W.

“Tom and his colleagues lent an unobtrusive dignity to an occasion which, by its very nature, was both sad and stressful, making the whole process so much easier for us all.” — Malcolm T.

“Diane was so kind and caring and guided me through everything I needed to organise for the funeral. The service that was provided during the planning of the funeral and on the day of the funeral was exceptional and I can't thank them enough.” — Jayne H.

“It was such a shock to lose my Mum and such an upsetting time. Kevin really put my mind at ease, I felt I had nothing to worry about with the arrangements in his care. We had a beautiful service to celebrate Mum's life which I will never forget.” — Audrey B.

“Thank you Kevin for making a difficult day so perfect. He met us at Mum and Dad's home where the funeral procession began, guided the family pallbearers, and offered thoughtful advice when preparing Mum's eulogy. Dad is 99, and Kevin patiently guided us through every step.” — Phil R.