Bereavement support & funeral directors

“The team were brilliant from start to finish. Every detail was covered and at such a hard time the team were very supportive.” — Wayne M.

“After a bit of a shaky start that was resolved very quickly my family could not have felt more secure in their hands. Everything passed as planned and on time. The flowers were beautiful and our Director for the day, Ava, was simply amazing.” — Peter T.

“Francis Chappell don't just deserve 5 stars, they deserve 10 stars. Very professional from start to finish.” — Raymond M.

“Their empathy, kindness and a can do attitude made the process seamless from start to finish. Nothing was too much trouble and I therefore cannot rate this team highly enough.” — Sue P.

“The comfort you brought to the family knowing that John was in your care — I cannot begin to express it. The dignity, compassion and professionalism was absolutely exceptional and I will be forever thankful to you all.” — Lisa K.

“Thank you for making a heartbreaking time so much easier to bear. Nothing was ever too much trouble. The team went above and beyond to accommodate our wishes, and the Chapel of Rest provided a peaceful and comforting environment for family and friends.” — Lorna K.

“Russell answered all of our questions, even the weird ones, and made the whole process as painless as possible.” — Danielle M.

“The celebrant that they recommend, Karen Willis, delivered the eulogy as if she knew my Mum personally.” — Lorraine C.

“Odette has been absolutely amazing in looking after us. As we said to each other when I left 'we hope we don't see each other anytime soon', in a nice way!” — Terry H.

“Such a professional he was always willing to help us out and went above and beyond in every aspect of mums final journey.” — Michelle L.

“My experience was one of calm and understated excellence and of absolute attention to detail. The whole process was simplified to take stress and strain from our family.” — Maurice F.

“You are treated like a family member and nothing is too much trouble. Ian was compassionate, professional, warming and made me feel at ease — he is an amazing guy and a credit to anyone's life he touches.” — Paws S.

“Kevin handled everything with respect, care and compassion, guiding us through every step, making sure all mum's wishes were respected. We would like to thank Kevin and the team from the bottom of our hearts.” — Srila G.

“At such a difficult time, their kindness, professionalism, and genuine empathy brought us great comfort. From the very beginning, they looked after our uncle with such dignity and respect, guiding us gently through every detail.” — Anne B.

“Everyone I dealt with was very gentle, kind and compassionate. At no time did I feel I had to hurry to make decisions. Respectful at all times.” — Marion D.

“I had a couple of special requests, like wanting a Maserati to be in the procession, but Chris sourced this for me and nothing was too much trouble. The day was very emotional but I understood everything that was going to happen, and that's thanks to Chris and the excellent, professional, caring service he provided.” — Kim K.

“Bobby particularly guided us through when our heads were all over the place. They are totally compassionate and professional, everything performed with dignity and empathy. It would never occur to me to go elsewhere.” — Angela N.

“I could not have made a better choice than asking the incredibly warm and caring team at Ballard & Shortall to arrange and conduct my mum's funeral. They did everything with compassion, understanding and an extraordinary attention to detail. I'd have been lost without you.” — Ray P.

“Answered our detailed questions frankly but sympathetically. I would use them again without doubt.” — Antonia H.

“Freddie and the rest of his team made it such a respectful and dignified occasion.” — Sandra K.

“On both occasions our contact was with Alex who was extremely friendly, sympathetic and helpful and made the whole process so easy for us. When my partner passed away I turned to Freeman Brothers, and when my mother passed away I had no hesitation in contacting them again.” — Caroline G.

“We cannot express our gratitude enough for Harry and the team. Harry put us at ease and explained the whole process with such compassion. He even answered my emails over a weekend. We cannot recommend them enough, so much so we have used them three times.” — Kunden H.

“Wendy in Horsham has made sure that she has been there for me every step of the way and I felt free to phone, visit or message at any time.” — Adrienne F.

“At such a difficult time it was a great relief to be able to entrust everything to such a professional and caring team. Help was given where I was struggling to make decisions.” — Stella R.