Bereavement support & funeral directors

“The team were brilliant from start to finish. Every detail was covered and at such a hard time the team were very supportive.” — Wayne M.

“After a bit of a shaky start that was resolved very quickly my family could not have felt more secure in their hands. Everything passed as planned and on time. The flowers were beautiful and our Director for the day, Ava, was simply amazing.” — Peter T.

“Francis Chappell don't just deserve 5 stars, they deserve 10 stars. Very professional from start to finish.” — Raymond M.

“Their empathy, kindness and a can do attitude made the process seamless from start to finish. Nothing was too much trouble and I therefore cannot rate this team highly enough.” — Sue P.

“To Claire & Paul & Co — thank you from the bottom of our hearts for treating John with the respect and dignity he deserved on his last journey on earth. Every single detail was triple checked and the family were involved in every part of the planning.” — Carmel C.

“A special mention to Debbie for all her help and support — nothing was too much trouble. The whole team were compassionate, professional and showed great personal attention, which gave the whole family great comfort and allowed us to have a beautiful and fitting send off.” — Janine H.

“Russell answered all of our questions, even the weird ones, and made the whole process as painless as possible.” — Danielle M.

“The celebrant that they recommend, Karen Willis, delivered the eulogy as if she knew my Mum personally.” — Lorraine C.

“Odette has been absolutely amazing in looking after us. As we said to each other when I left 'we hope we don't see each other anytime soon', in a nice way!” — Terry H.

“Such a professional he was always willing to help us out and went above and beyond in every aspect of mums final journey.” — Michelle L.

“My experience was one of calm and understated excellence and of absolute attention to detail. The whole process was simplified to take stress and strain from our family — and this was true across two funerals, 12 years apart.” — Maurice F.

“We used the direct cremation for our son and had the hour in the chapel for friends and family to say goodbye. The Martins went above and beyond for us. They made our send off special.” — Michael W.

“Nothing was too much trouble, they explained everything in detail, treating Mum with respect and dignity every step of the way.” — Doreen J.

“Mum died over the Christmas period and there was quite a delay to being able to make the arrangements for her funeral. All was handled with dignity and every last detail was followed through for a fitting send off for a much loved mum.” — Judy T.

“Everyone I dealt with was very gentle, kind and compassionate. At no time did I feel I had to hurry to make decisions. Respectful at all times.” — Marion D.

“I had a couple of special requests, like wanting a Maserati to be in the procession, but Chris sourced this for me and nothing was too much trouble. The day was very emotional but I understood everything that was going to happen, and that's thanks to Chris and the excellent, professional, caring service he provided.” — Kim K.

“Bobby particularly guided us through when our heads were all over the place. They are totally compassionate and professional, everything performed with dignity and empathy. It would never occur to me to go elsewhere.” — Angela N.

“I could not have made a better choice than asking the incredibly warm and caring team at Ballard & Shortall to arrange and conduct my mum's funeral. They did everything with compassion, understanding and an extraordinary attention to detail. I'd have been lost without you.” — Ray P.

“Answered our detailed questions frankly but sympathetically. I would use them again without doubt.” — Antonia H.

“Freddie and the rest of his team made it such a respectful and dignified occasion.” — Sandra K.

“On both occasions our contact was with Alex who was extremely friendly, sympathetic and helpful and made the whole process so easy for us. When my partner passed away I turned to Freeman Brothers, and when my mother passed away I had no hesitation in contacting them again.” — Caroline G.

“We cannot express our gratitude enough for Harry and the team. Harry put us at ease and explained the whole process with such compassion. He even answered my emails over a weekend. We cannot recommend them enough, so much so we have used them three times.” — Kunden H.

“Wendy and all her team made this traumatic experience more bearable. Help was given where I was struggling to make decisions. At such a difficult time it was a great relief to be able to entrust everything to such a professional and caring team.” — Stella R.

“Their support was invaluable, they dealt with everything with such care and compassion. We would not hesitate in recommending their services if you are looking for a funeral director to entrust with your loved one's final journey.” — Lisa F.