Bereavement support & funeral directors

“The team were brilliant from start to finish. Every detail was covered and at such a hard time the team were very supportive.” — Wayne M.

“After a bit of a shaky start that was resolved very quickly my family could not have felt more secure in their hands. Everything passed as planned and on time. The flowers were beautiful and our Director for the day, Ava, was simply amazing.” — Peter T.

“An outstanding and knowledgeable team helped my family and I through a most emotional time. Their empathy, kindness and a can do attitude made the process seamless from start to finish. Nothing was too much trouble and I therefore cannot rate this team highly enough.” — Sue P.

“Kim was outstanding. Kind, compassionate and efficient. The perfect combination. Nothing was too much trouble and she took the time to make sure I understood everything that was going on, at what was a very confusing time.” — Jane N.

“During such a difficult and emotional time, Ballard & Shortall provided comfort, reassurance, and exceptional service. The care and preparation of our loved one were carried out with the utmost dignity and respect, and the Chapel of Rest provided a peaceful and comforting environment. Thank you for making a heartbreaking time so much easier to bear.” — Lorna K.

“Their help in arranging the transport of my father from West Sussex to London for the service could have been complicated, but they took care of absolutely everything so we didn't have to worry about a thing. Knowing it was all being handled so smoothly took a huge weight off our shoulders at a very difficult time. They went above and beyond to make sure the day ran smoothly and treated my father with the utmost respect.” — Laura M.

“Russell answered all of our questions, even the weird ones, and made the whole process as painless as possible.” — Danielle M.

“The celebrant that they recommend, Karen Willis, delivered the eulogy as if she knew my Mum personally.” — Lorraine C.

“Odette has been absolutely amazing in looking after us. As we said to each other when I left 'we hope we don't see each other anytime soon' — in a nice way!” — Terry H.

“A huge thanks to Steve at Stoneman Crawley Down for all his help, support and humour whilst helping us plan our beloved mums cremation service. Such a professional — he was always willing to help us out and went above and beyond in every aspect of mums final journey.” — Michelle L.

“My experience was one of calm and understated excellence and of absolute attention to detail. The whole process was simplified to take stress and strain from our family.” — Maurice F.

“You are treated like a family member and nothing is too much trouble. Ian was compassionate, professional, warming and made me feel at ease — he is an amazing guy and a credit to anyone's life he touches.” — Paws S.

“Their professionalism, empathy, and attention to every detail made an incredibly painful time just a little easier to bear. We cannot thank them enough.” — Stacy H.

“Kevin always took the time to listen and always explained everything clearly and in detail. This took an enormous amount of stress away from me and the family. Nothing was too much trouble and Kevin was always approachable and helpful.” — Graham W.

“Everyone I dealt with was very gentle, kind and compassionate. At no time did I feel I had to hurry to make decisions. Respectful at all times.” — Marion D.

“Dean came to our home and guided us through every step. He was calm, warm and professional, making sure we knew what was happening and that we were supported throughout the whole day.” — G M.

“Nothing was too much trouble. They took great care of Ken and we were able to visit him whenever we wished. I will always be eternally grateful for the warmth and professionalism they showed us.” — Jenniclare

“Bobbie guided us through when our heads were all over the place. It would never occur to me to go elsewhere — totally compassionate and professional, everything performed with dignity and empathy.” — Angela N.

“Answered our detailed questions frankly but sympathetically. I would use them again without doubt.” — Antonia H.

“Freddie and the rest of his team made it such a respectful and dignified occasion.” — Sandra K.

“On both occasions our contact was with Alex who was extremely friendly, sympathetic and helpful and made the whole process so easy for us. When my partner passed away I turned to Freeman Brothers, and when my mother passed away I had no hesitation in contacting them again.” — Caroline G.

“We cannot express our gratitude enough for Harry and the team. Harry put us at ease and explained the whole process with such compassion. He even answered my emails over a weekend. We cannot recommend them enough, so much so we have used them three times.” — Kunden H.

“Wendy in Horsham has made sure that she has been there for me every step of the way and I felt free to phone, visit or message at any time.” — Adrienne F.

“At such a difficult time it was a great relief to be able to entrust everything to such a professional and caring team. Help was given where I was struggling to make decisions.” — Stella R.