Bereavement support & funeral directors

“It's more than a business to them, it's a true service with a truly personal service. When my time comes, County Funerals is the only place I'll want to look after me. Thank you all so much for the love and compassion you give to all in your care.” — Andy S.

“His calm, reassuring manner made a world of difference to our family. Nothing was ever too much trouble, and he guided us through every step with kindness and understanding, making sure everything was handled with dignity and respect.” — Emma J.

“When making enquiries with local funeral directors it was apparent that only Laura at the co op was happy to take the time regardless of whether business would come their way in the future. The process was dealt with compassion and such kindness and respect.” — Helen D.

“This was one of the most terrible times in my life, but honestly Co-op Funeral care Stevenage were just lovely. My Dad and I were shown a lot of patience and guidance through the whole process, given all options available to us, and every detail explained plainly and easily.” — Danielle H.

“First class preparation, most caring and sympathy expressed at all times. Impossible to recommend more highly.” — Fred M.

“The wishes for my Father were all met and took away the stress and emotions we were feeling at this time. The quality of service they gave him could not be faulted.” — Janet P.

“Austins are the best funeral directors in the UK. Compassionate, warm, friendly staff — so many thanks to the amazing people at Austins.” — Terry m.

“The service provided by Austin's throughout my mum's funeral was exemplary. The chauffeur bearers and team were so friendly, helpful and professional — we just couldn't have asked for anything more.” — andy t.

“The staff combine efficiency with warmth and understanding, so I felt I was in very good hands throughout the whole process.” — Debra S.

“Debbie talked us through what we needed to do clearly, and compassionately, taking time to help us make the decisions required to have the best possible send off for our Mum.” — Neil D.

“Jackie is lovely, very comforting and explains everything clearly with no rush. Our head was Gary and he was very professional and joined in with the banter which was great to lighten the spirit.” — Dave W.

“They took great care of mum from the first time I walked in to the wake they have been 1st class. Can't fault anything, it was the perfect send-off.” — A J.

“Thanks for wearing Spurs ties, and just generally being kind and caring.” — Ian E.

“Found complete professionalism and felt they went above and beyond as my mums funeral was in another county. Everything was explained and handled with care and empathy. They made a hard day more bearable.” — Cathy A.

“They made the process at such a difficult time in our lives so much easier than we expected. It's a family run business and they were all so kind to us — so professional, handling us with empathy, kindness and respect.” — rosemarie j.

“From our first contact with Donna, she displayed compassion, sensitivity, and attention to detail, ensuring that every aspect of the service was handled with respect and dignity. Donna's support made a difficult time much more manageable.” — Tammy S.

“Personal items returned respectfully. Everything signed for and documented professionally. I am grateful for the service and support provided.” — Hannah C.

“Having had to organize remotely from the north east, Arthur was kind and helpful over the phone. Everything seemed to go well and we were able to experience the funeral via the relay link.” — Eleanor B.

“A massive thank you to Conductor Trisha for her courteous, respectful, calming manner co-ordinating at the service. The tribute words, the way Celebrant Jessica read them out in her calm and consoling manner — the visual tribute and music all fitted superbly together.” — Peter D.

“Diane sensitively guided us through the arrangements in a friendly, attentive manner. Everything on the funeral day was as we had hoped and planned.” — Alison F.

“When we met with Laura at the Baldock office, we could not ask for a more understanding and sympathetic person. She took us through everything one step at a time, ensuring that she understood what we wanted and made sure that everything was in place for the day.” — Lynda D.

“Charley at the Baldock office was incredibly sensitive and made a very, very sad heart breaking occasion as bearable as it could possibly be. I cannot recommend highly enough.” — Heather D.