Bereavement support & funeral directors

“I was really impressed with the smoothness of how everything went, from the initial meeting with Grant to the continuity with Donna. The process was hassle free and I was treated with warmth and respect. I cannot recommend County Funerals highly enough for their first class service in what was a stressful time for my family.” — malcolm w.

“What is one of the hardest times in a family's life is made so much easier by the compassionate, professional and personable approach, where nothing is too much. Thank you for the faultless service you provided to our loved one.” — Thomas B.

“As soon as we met Duncan and his team at Stevenage Co-Op we were put at ease that our beloved mum's funeral would be handled professionally and with care. Nothing was too much trouble and on the day of the funeral everything went smoothly because we knew we were in good hands.” — Josie R.

“Laura and Duncan exceeded our expectations with their gentle, sympathetic yet fully professional care that helped us through a very sad time organising a family funeral.” — J E.

“The wishes for my Father were all met and took away the stress and emotions we were feeling at this time. The quality of service they gave him could not be faulted.” — Janet P.

“They had one of the photos we used printed and placed in a frame for us. A much welcome surprise.” — Tracey G.

“Austins are the best funeral directors in the UK. Compassionate, warm, friendly staff — so many thanks to these amazing people.” — Terry m.

“The Chauffeur bearers and team were so friendly, helpful and professional — we just couldn't have asked for anything more. Thank you for helping us give our Mum the best send off possible.” — andy t.

“Barry was excellent and we found him very supportive throughout.” — Elaine W.

“The staff combine efficiency with warmth and understanding, so I felt I was in very good hands throughout the whole process.” — Debra S.

“Jackie is lovely, very comforting and explains everything clearly with no rush. Our head was Gary and he was very professional and joined in with the banter which was great to lighten the spirit.” — Dave W.

“They took great care of mum from the first time I walked in to the wake they have been 1st class. Can't fault anything, it was the perfect send-off.” — A J.

“Kind and Caring people couldn't be more helpful. Especially many thanks to Kate for help and guidance through our bad time. Nothing is too much trouble and all staff were excellent.” — Hazel M.

“Found complete professionalism and felt they went above and beyond as my mums funeral was in another county. Everything was explained and handled with care and empathy. They made a hard day more bearable.” — Cathy A.

“It really stood out as being the one thing post bereavement that went really smoothly and seamlessly. Donna was very knowledgeable and full of good ideas and solutions. It was such a help at a very difficult time.” — Victoria W.

“It's a family run business and they were all so kind to us. They were so professional and handled us with empathy and kindness and respect to my mother who had passed away.” — rosemarie j.

“Personal items returned respectfully. Everything signed for and documented professionally. I am grateful for the service and support provided.” — Hannah C.

“Having had to organize remotely from the north east, Arthur was kind and helpful over the phone. Everything seemed to go well and we were able to experience the funeral via the relay link.” — Eleanor B.

“The tribute words, the way Celebrant Jessica read them out and presented the service in her calm and consoling manner, the visual tribute and music all fitted superbly together.” — Peter D.

“Diane at Co-op Funeralcare, Hitchin sensitively guided us through the arrangements in a friendly, attentive manner... Everything on the funeral day was as we had hoped and planned.” — Alison F.

“Charley was kind, sympathetic and professional. Luke was so helpful and reassuring on the day. The staff made a very sad occasion manageable.” — jane C.

“During the hardest time in my life, Charlie was very outstanding in her helpfulness in organising my dad's funeral just as he'd wished. The whole team was very supportive and available at any time for any questions, and even after the funeral they phoned to ask if there was anything else they could help with.” — Ellen B.