Bereavement support & funeral directors

“It was an amazing farewell for an amazing man and the family will be forever grateful. Everyone was kind, respectful and thoughtful, frequently checking that every detail was covered and we were happy with the end result.” — Hergest D.

“They went out of their way to cater to our needs, were extremely compassionate, and communicated well throughout. Despite covid restrictions Hergest & Cavell ensured we were able to give our dad the best send off possible.” — Mary R.

“Was an incredibly emotional, but enjoyable experience, and it was delivered to perfection. I can't compliment Debi enough. Everything was so well organised and the additional staff members too were all fantastic!” — Nico L.

“A truly sad day made bearable by the care and respect shown. Debi was professional but also very warm and caring — the day had a few minor hiccups which Debi smoothed over.” — Janet B.

“Nicola for her kindness and professionalism when she telephoned to confirm everything beforehand and as our Funeral Director on the day. We really appreciate it.” — Wendy W.

“Such professionalism, experience and kindness. Our mum's funeral involved three different branches of the co-operative and Shirley's organisation and thoroughness ensured everything ran really smoothly. At a difficult time this made a big difference.” — Kate H.

“You were made to feel like their only client. From start to finish everything was top notch, and nothing was ever any bother.” — Ann C.

“Debbie and Megan were kind, caring, and compassionate. Their attentive handling of my wife's funeral could not have been better, and their help with small details that were important to me was so supportive. I can't fault them.” — Mark B.

“Words cannot express the gratitude for all the professional support I received. Melanie dealt with all my questions and concerns in an empathetic manner and reassured me that the funeral would be carried out in accordance with my wishes. Every aspect was carried out with dignity and respect.” — Valerie M.

“Her support not only made the immediate bereavement period far easier for our family but also ensured that every aspect of the arrangements ran smoothly and perfectly. I would have absolutely no hesitation in choosing Melanie and the team at T.S. Horlock again.” — Lawrie D.

“We had a slight delay due to the snow and were kept informed and comfortable all the way through. I wouldn't hesitate to recommend Francis Chappell and Sons.” — Susan L.

“They listened to what we wanted and accommodated us even when we changed our minds, which we did a lot.” — Jacqueline M.

“From the moment we had to contact Albins in the early hours one Sunday morning, to the day of the funeral, we have felt genuinely supported, cared for and guided through this difficult process. Jo's calm approach made the whole situation so much easier to bear.” — Maria L.

“George and the lads on the day were deeply respectful and thoughtful, they clearly loved their job and took great pride in their craft, but not in a robotic fashion - very human with personality and appropriate conversation. The attention to detail did not go unnoticed including a book of condolence prepared at the wake.” — Jenny C.

“From the moment I made the initial phone call until I collected my Mum's ashes, I had the utmost confidence in everyone. They did a great job for my Mum, and my Dad. I'd highly recommend them to anyone.” — Linda G.

“Recently we needed to get a new plaque for her cross as it was weathered and the lovely new owner Mel not only gave me a new plaque she also had it mounted on a brand new cross. It was beautiful.” — Sophie G.

“The Swanley branch made everything so easy and was so caring, keeping us regularly updated.” — Andrew C.

“Scott as our Celebrant was also very kind and managed to capture the details of my husband's life accurately — a truly personal tribute.” — Linda C.

“Their calm, professional approach to the service - before, during and after - created a perfect day for my family to remember Dad.” — Andrew T.

“The celebrant Neil came to our house and guided us through what to include in our services and has helped my Father come to terms with my Mother's death and how to cope going forward. He is truly amazing.” — Jayne B.

“When I visited Bob in the chapel of rest, which they done out of office hours, my daughter and I were pleased with how good Bob looked. On the day of the service Nick and Chrissy looked after us from start to finish.” — Jeff N.

“At a very difficult and overwhelming time, Karen was absolutely fantastic. She took the time to explain things to us and was so patient and kind. Everything was organised wonderfully for the day and the staff that helped us on the day were also absolutely brilliant. Thank you to Dove's Swanley for helping us to give our father a wonderful send off.” — The S.

“Above and beyond — you couldn't ask for a more professional or better start from the beginning to the unfortunate finish. I thank you for all that you have done for me and my family.” — Vernon E.

“Mulligans impressed us when they came to collect Mum's body on the night she died and then during the actual service they were brilliant. Respectful, caring and totally professional. A number of those in attendance said that they had been impressed with how respectful and well it had gone.” — Angie P.